Sales Support - Retail

AlFuttaim; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al-Futtaim Retail in Dubai is seeking a customer-focused Sales Support professional to assist with daily store operations, customer service, and merchandise presentation. The role involves engaging customers, recommending products, and processing transactions accurately on-site in Dubai.

Candidates should have at least two years of retail experience, familiarity with POS systems, and strong communication. The position offers on-site work and aligns with Al-Futtaim’s customer-centric store

Qualifications

• Minimum 2 years of experience in a retail environment.
• Familiarity with daily retail store operations and POS systems.
• Strong communication and customer service skills.

Responsibilities

• Deliver professional customer service throughout the shopping experience.
• Assist customers with product inquiries and recommendations.
• Operate POS system and process transactions accurately.
• Support stock deliveries, pricing, and merchandising to maintain store standards.

Skills

Customer service

POS

Merchandising

Communication

Store operations

Education

Secondary education

Tools

POS software

Job description

Sales Support - Retail Job Snapshot - Role: Sales Support - Retail - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Sales-Retail - Experience: Minimum 2 years in a retail environment - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Retail is seeking a customer-focused Sales Support professional to assist with daily store operations, customer service, sales activities, and merchandise presentation in Dubai. The role involves creating a welcoming and well-organized shopping environment, helping customers select suitable products, processing transactions accurately, and maintaining store standards. The successful candidate will contribute to sales targets through effective customer engagement, product knowledge, and selling techniques. Additional responsibilities include assisting with stock deliveries, merchandise pricing, product displays, stocktaking, and seasonal store activities. This position requires strong communication and organizational skills, attention to detail, and the ability to work independently while collaborating with retail colleagues. Candidates must have completed secondary school education and possess at least two years of experience in a retail environment, with familiarity in point-of-sale systems, merchandising, and store operations.

Job Details

Country: United Arab Emirates. City: Dubai. Industry: Retail. Function: Sales-Retail. Salary: Not disclosed. Gender: No Preference. Candidate Nationality: Not specified. Job Type: Full Time. Work Arrangement: On-site. Job Requisition ID: 182060

Key Responsibilities

Customer Service and Shopping Experience

• Deliver professional and attentive customer service throughout the shopping experience.
• Welcome customers and assist them with product-related inquiries.
• Understand customer requirements and recommend suitable products.
• Explain product categories, features, and benefits clearly.
• Respond promptly to customer questions and requests.
• Support customer satisfaction through helpful and accurate product advice.
• Maintain a welcoming and convenient shopping environment.

Retail Sales and Customer Engagement

• Engage customers proactively to identify sales opportunities.
• Apply effective selling techniques to support store sales targets.
• Promote products based on customer needs and preferences.
• Use product knowledge to help customers make informed purchasing decisions.
• Contribute to individual and store sales objectives.
• Support sales activities while maintaining a customer-focused approach.

Point-of-Sale and Cash Operations

• Operate the point-of-sale (POS) system accurately when required.
• Process customer transactions in accordance with established procedures.
• Follow approved cash handling and transaction processes.
• Maintain accuracy when recording sales transactions.
• Support efficient checkout operations and customer service.

Product Knowledge and Merchandise Support

• Develop and maintain knowledge of available products and merchandise categories.
• Communicate relevant product features and benefits to customers.
• Assist customers in selecting products that meet their requirements.
• Support merchandise presentation in accordance with approved store standards.
• Ensure products are displayed appropriately and remain accessible to customers.

Stock Receiving and Inventory Activities

• Assist with receiving merchandise deliveries.
• Support the handling and display of incoming stock according to approved procedures.
• Participate in stocktaking activities when required.
• Help maintain organized merchandise and stock presentation.
• Support store readiness through accurate product handling and placement.

Pricing and Ticketing Accuracy

• Check that merchandise is correctly priced and ticketed.
• Follow approved procedures for product pricing and ticketing.
• Identify and address pricing or ticketing discrepancies through appropriate store processes.
• Support transaction accuracy and loss prevention through attention to merchandise information.
• Maintain clear and accurate product pricing for customers.

Store Presentation and Housekeeping

• Maintain a clean, organized, and customer-friendly retail environment.
• Apply established merchandising principles to product displays.
• Support store cleaning programmes and housekeeping activities.
• Ensure merchandise presentation meets approved store standards.
• Keep shopping areas ready for customer visits.
• Identify minor operational improvements that support store efficiency and presentation.

Store Activities and Operational Support

• Participate in seasonal product launches and related store preparations.
• Assist with new store opening activities when required.
• Support stocktaking and other scheduled retail operations.
• Follow established store procedures and operational guidelines.
• Coordinate with colleagues to complete assigned tasks efficiently.
• Adapt minor procedural changes and contribute practical improvements in daily operations.

Qualifications and Requirements

Educational Qualifications

• Completion of secondary school education.

Professional Experience

• Minimum 2 years of experience in a retail environment.
• Familiarity with daily retail store operations.
• Practical experience using point-of-sale systems.
• Knowledge of merchandise presentation and retail merchandising practices.
• Ability to learn and communicate product information effectively.

Required Skills

Customer Service and Sales

• Excellent interpersonal and communication skills.
• Ability to assist customers professionally.
• Strong customer service orientation.
• Understanding of effective retail selling techniques.
• Ability to communicate product features and benefits.
• Commitment to achieving sales objectives.

Retail Operations

• Ability to operate POS systems accurately.
• Understanding of cash handling and transaction procedures.
• Familiarity with product pricing and ticketing.
• Knowledge of basic merchandising and store presentation.
• Ability to support stock receiving and stocktaking activities.
• Attention to accuracy and operational procedures.

Organizational and Teamwork Skills

• Strong organizational abilities.
• Excellent attention to detail.
• Ability to manage assigned tasks independently.
• Willingness to collaborate with retail colleagues.
• Ability to follow established store procedures.
• Practical judgment when completing daily operational responsibilities.
• Flexibility to support store activities and seasonal requirements.

About Al-Futtaim Retail

Al-Futtaim Retail is part of Al-Futtaim Group and operates across the Middle East, North Africa, and Southeast Asia. Building on a business legacy of approximately 90 years, the division partners with internationally recognized retail brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group. Its retail portfolio also includes brands such as Watsons and Kiabi, which Al-Futtaim has introduced to regional markets. Al-Futtaim Retail focuses on customer experience, digital innovation, artificial intelligence, and customer loyalty platforms to develop its retail operations. The business brings together employees from more than 100 nationalities across over 10 countries, supporting a diverse and collaborative working environment.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business with operations across more than 20 countries. The Group operates in automotive, financial services, real estate, retail, and healthcare and employs more than 40,000 people. Al-Futtaim represents over 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks & Spencer. The Group focuses on innovation, sustainable growth, strategic partnerships, and customer experience while working to create long-term value for customers, communities, and business partners.

Career Opportunity

The Sales Support position offers an opportunity to contribute to daily retail operations within Al-Futtaim Retail. The role is suited to a retail professional who enjoys helping customers, supporting sales activities, maintaining merchandise standards, and contributing to an organized shopping environment. Successful candidates will bring practical retail experience, POS proficiency, strong communication skills, and a commitment to customer service and teamwork.