Retail Store Floor Supervisor - Al-Futtaim Retail - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Career growth opportunities

Dynamic work environment

Leadership development programs

Job summary

AlFuttaim is looking for a Retail Store Floor Supervisor in Dubai, UAE to ensure seamless shop floor operations, support the sales team, and enhance customer experience in a dynamic retail environment.

The ideal candidate will have 2 to 3 years of experience in retail operations, strong customer service skills, and an understanding of fashion and lifestyle trends. This full-time position offers opportunities for career growth in an inclusive workplace.

Qualifications

• 2 to 3 years of experience in retail or hospitality operations.
• Strong knowledge of fashion, beauty, or lifestyle retail trends.
• Experience in stock management, cash handling, and POS systems.
• Strong customer service and relationship-building skills.
• Leadership capability with proactive problem-solving approach.
• Excellent communication and multitasking abilities.
• Team-oriented mindset with strong initiative.

Responsibilities

• Supervise daily shop floor activities to ensure optimal coverage during peak trading hours.
• Act as a sales role model by supporting selling ceremonies and assisting in closing transactions.
• Guide team members in building long-term customer relationships using clienteling tools.
• Oversee store opening and closing procedures including register reconciliation and secure cash handling.
• Maintain compliance with loss prevention and operational standards.
• Resolve customer complaints and manage exchanges or service issues professionally.

Skills

Retail floor supervision

Customer service excellence

Sales target management

Inventory and stock control

POS systems operation

Cash handling and reconciliation

Visual merchandising standards

Team leadership and motivation

Education

High school qualification or equivalent

Job description

Retail Store Floor Supervisor - Al-Futtaim Retail - Dubai, UAE

Position Overview: Retail Store Floor Supervisor in Dubai, UAE ensures seamless shop floor operations, supports sales team performance, and delivers exceptional customer experience within a fast‑paced retail environment. This role connects frontline sales teams with store management, driving client engagement, operational excellence, and consistent achievement of store KPIs.

Job Details

Country: UAE
City: Dubai
Industry: Retail
Function: Store‑Branch Management
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Supervise daily shop floor activities to ensure optimal coverage during peak trading hours
• Act as a sales role model by supporting selling ceremonies and assisting in closing transactions
• Guide team members in building long‑term customer relationships using clienteling tools
• Support achievement of store targets through sales analysis, reporting, and product knowledge coaching
• Oversee store opening and closing procedures including register reconciliation and secure cash handling
• Ensure accurate POS transactions, inventory transfers, receiving, and stock integrity
• Maintain compliance with loss prevention and operational standards
• Resolve customer complaints and manage exchanges or service issues professionally
• Liaise between store staff and management regarding performance and development matters
• Educate team members on sales goals, KPIs, and action plans
• Maintain high visual merchandising and presentation standards

Ideal Profile

• High school qualification or equivalent
• 2 to 3 years of experience in retail or hospitality operations
• Strong knowledge of fashion, beauty, or lifestyle retail trends
• Experience in stock management, cash handling, and POS systems
• Strong customer service and relationship‑building skills
• Leadership capability with proactive problem‑solving approach
• Excellent communication and multitasking abilities
• Team‑oriented mindset with strong initiative

Skills Set

• Retail floor supervision
• Customer service excellence
• Sales target management
• Inventory and stock control
• POS systems operation
• Cash handling and reconciliation
• Visual merchandising standards
• Team leadership and motivation

Why Join Us

• Join a leading retail group representing global brands
• Work in a dynamic environment focused on customer experience
• Develop leadership skills within an international retail structure
• Opportunity for career growth across multiple retail brands
• Diverse and inclusive workplace with strong brand partnerships

About the Company

Al‑Futtaim Retail is a leading retail operator across the Middle East, Africa, and Asia, managing partnerships with global brands including IKEA, ACE, Toys R Us, Marks and Spencer, Zara, Mango, and other international retailers. With decades of experience and a strong regional presence, the company continues to expand through innovation, operational excellence, and a commitment to delivering premium retail experiences across diverse markets.