Retail Store Supervisor - Sales and Operations

GMG Gulf; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

GMG Gulf in Dubai seeks an experienced Retail Store Supervisor to drive sales and oversee daily operations. You will guide the Store Sales team, ensure brand presentation, manage inventory, and uphold customer service standards in a fast-paced retail environment.

The role requires a bachelor’s degree and 4–5 years of relevant retail experience, including at least 3 years in a supervisory capacity. On-site work arrangement in Dubai, United Arab Emirates.

Qualifications

• Bachelor's degree and 4–5 years of retail experience.
• At least 3 years in a comparable supervisory role within retail operations.
• Experience guiding employees and monitoring team performance.

Responsibilities

• Support store sales targets and monitor daily activities.
• Maintain high standards of customer service and resolve inquiries.
• Oversee stock management, inventory counts and replenishment.
• Lead and develop the Store Sales team and ensure policy compliance.
• Cash handling and daily financial administration, including reporting.

Skills

Store leadership

Customer service

Sales management

People development

Inventory management

Cash handling

Team supervision

Education

Bachelor's degree

Job description

Job Snapshot

Retail Store Supervisor - Sales and Operations Job Snapshot - Role: Retail Store Supervisor - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Sales Management - Experience: 4 to 5 years of relevant experience, including at least 3 years in a similar retail supervisory role - Job Type: Full Time - Work Arrangement: On-site

Position Overview

GMG is seeking an experienced retail professional to support store sales performance, daily operations and customer service standards in Dubai, United Arab Emirates. The role focuses on helping the store achieve its annual sales targets while maintaining efficient operations, accurate inventory records and a positive customer experience. You will guide the Store Sales team, coordinate daily activities and ensure that company procedures and brand presentation standards are consistently followed. You will also support sales reporting, stock management, customer complaint resolution, cash handling and employee development. The successful candidate will have a bachelor 's degree and 4 to 5 years of relevant retail experience, including at least 3 years in a comparable supervisory position.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Retail
• Function: Sales Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Store Sales and Commercial Performance
  • Support the achievement of the store 's annual sales targets.
  • Monitor daily sales activities and identify opportunities to improve performance.
  • Review sales results and provide relevant insights to support commercial decisions.
  • Analyze the performance of new product collections and established product ranges.
  • Identify opportunities to improve stock availability and sales potential.
  • Ensure promotional activities are implemented according to company requirements.
  • Verify that product pricing is accurate and consistent with approved policies.
  • Coordinate with the Store Sales team to maintain focus on sales objectives.
  • Support effective execution of store-level commercial activities.
• Customer Service and Experience
  • Maintain high standards of customer service throughout store operations.
  • Ensure customer needs and inquiries receive appropriate attention.
  • Support the timely resolution of customer complaints.
  • Build positive relationships with existing and prospective customers.
  • Identify current and future customer requirements through regular interaction.
  • Guide team members in providing professional and consistent customer service.
  • Monitor service quality and address areas requiring improvement.
  • Support a welcoming and customer-focused store environment.
• Daily Store Operations
  • Assist with staff coverage and scheduling to maintain appropriate service levels.
  • Coordinate daily store activities according to operational requirements.
  • Conduct store operations audits to verify compliance with standard operating procedures.
  • Monitor adherence to established store policies.
  • Ensure team members follow approved operational practices.
  • Support the smooth completion of opening, trading and closing activities.
  • Address operational concerns and coordinate appropriate solutions.
  • Maintain accurate operational records.
  • Perform cashier duties when required.
• After-Sales Service
  • Oversee the store 's after-sales service processes.
  • Ensure repair and return procedures follow company policies.
  • Coordinate after-sales matters with relevant internal stakeholders.
  • Support the accurate handling of customer repair and return requests.
  • Communicate applicable procedures clearly to team members.
  • Monitor compliance with established after-sales requirements.
  • Help resolve customer concerns relating to after-sales services.
• Inventory and Stock Management
  • Oversee incoming merchandise and stock receiving activities.
  • Coordinate product stocking and replenishment.
  • Monitor inventory transfers and related stock movements.
  • Support regular inventory counts and stock verification.
  • Identify inventory discrepancies and coordinate their resolution.
  • Maintain accurate stock records according to company procedures.
  • Ensure products are appropriately organized and available for sale.
  • Monitor inventory handling practices to reduce operational errors.
  • Coordinate stock requirements with relevant internal teams.
• Visual Merchandising and Store Presentation
  • Ensure products are displayed according to brand guidelines.
  • Monitor compliance with visual merchandising standards.
  • Review product presentation and display arrangements.
  • Maintain appropriate store appearance standards.
  • Ensure the store 's interior and exterior remain clean and well maintained.
  • Guide employees on approved product presentation practices.
  • Identify and address concerns affecting store appearance.
  • Support consistent execution of company and brand presentation requirements.
• Cash Handling and Financial Administration
  • Ensure cash handling activities comply with company procedures.
  • Monitor the accuracy of store cash transactions.
  • Submit daily invoices and sales recap information to Finance.
  • Maintain appropriate records of store transactions.
  • Support compliance with financial documentation requirements.
  • Perform cashier responsibilities when operationally necessary.
  • Identify and report discrepancies according to established procedures.
• Loss Prevention and Operational Compliance
  • Maintain compliance with store loss prevention standards.
  • Ensure employees follow approved cash handling procedures.
  • Monitor practices intended to prevent fraud and product theft.
  • Support accurate inventory control and record keeping.
  • Conduct operational checks to identify compliance concerns.
  • Communicate relevant policies and procedures to store employees.
  • Address identified issues through appropriate internal processes.
  • Promote accountability in daily store operations.
• Team Leadership and People Development
  • Support the performance and development of the Store Sales team.
  • Define individual objectives and key performance indicators for team members.
  • Ensure employee goals align with store and organizational objectives.
  • Implement GMG 's performance management process within the team.
  • Monitor employee progress against agreed performance targets.
  • Provide regular feedback on individual performance.
  • Identify employee development needs.
  • Coach and mentor team members to improve their skills and effectiveness.
  • Encourage a culture of continuous feedback and professional development.
  • Guide employees in maintaining customer service and operational standards.
  • Support effective teamwork and accountability across store activities.

Qualifications and Experience

• Education
  • Bachelor 's degree in any discipline.
• Professional Experience
  • Minimum 4 to 5 years of relevant professional experience.
  • At least 3 years of experience in a similar supervisory role within retail operations.
  • Practical understanding of retail store operations.
  • Experience supporting store sales and customer service activities.
  • Familiarity with inventory management and operational procedures.
  • Experience guiding employees and monitoring team performance.
• Retail Operations Knowledge
  • Understanding of daily retail store procedures.
  • Knowledge of sales operations and store performance monitoring.
  • Familiarity with product receiving, replenishment and inventory control.
  • Understanding of cash handling and transaction record keeping.
  • Knowledge of after-sales processes, including repairs and returns.
  • Awareness of visual merchandising and store presentation requirements.
  • Ability to support compliance with loss prevention procedures.
• Sales and Customer Service Skills
  • Ability to support store sales objectives.
  • Strong customer service orientation.
  • Confidence handling customer inquiries and complaints.
  • Ability to build positive customer relationships.
  • Understanding of product promotions and pricing accuracy.
  • Ability to interpret sales information and identify improvement opportunities.
  • Commitment to maintaining consistent service standards.
• Leadership and Team Management
  • Experience supervising retail employees.
  • Ability to coordinate daily team activities.
  • Strong communication and interpersonal skills.
  • Ability to establish performance objectives.
  • Confidence providing feedback, guidance and coaching.
  • Ability to identify employee development opportunities.
  • Effective team coordination and problem-solving abilities.
  • Commitment to maintaining a productive and service-focused team.
• Organizational and Analytical Skills
  • Strong planning and organizational abilities.
  • Ability to coordinate multiple store activities.
  • Attention to detail when handling inventory and financial records.
  • Ability to review sales and operational reports.
  • Effective time management and prioritization.
  • Practical approach to resolving operational challenges.
  • Ability to maintain accurate documentation.
  • Confidence working in a customer-facing retail environment.

About the Opportunity

This retail supervisory position at GMG combines sales support, operational coordination and employee development. The role provides an opportunity to contribute to store performance through effective team guidance, customer service, inventory management and compliance with established retail procedures. By supporting daily store activities and helping employees achieve their objectives, the successful candidate will contribute to GMG 's commercial and customer service standards.

About GMG

GMG is a global well-being company involved in retailing, distributing and manufacturing international and home-grown brands across sports, food and health. The company operates through four key business divisions: GMG Sports, GMG Food, GMG Health and GMG Consumer Goods. Owned and managed by the Baker family, GMG operates across the Middle East, North Africa and Asia and has introduced more than 120 brands into its markets. GMG 's vision is to inspire people to win in ways that make the world better.