Store Manager - Hypermarket and Supermarket Operations

GMG Gulf; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

GMG is seeking an experienced Store Manager to lead the daily operations of a hypermarket or supermarket in Dubai, United Arab Emirates. The role focuses on delivering strong sales, maintaining efficient store processes, supervising staff, and ensuring high customer service standards.

You will manage inventory, merchandising, supplier coordination, and compliance with health and safety requirements. Strong leadership and stock management experience are essential to drive store performance.

Qualifications

• Proven experience as a Store Manager or Assistant Manager in a hypermarket or supermarket.
• Strong leadership and staff supervision skills.
• Knowledge of inventory management, stock ordering and merchandising.
• Ability to monitor sales performance and drive targets.
• Experience ensuring health, safety and legal compliance.

Responsibilities

• Oversee daily store operations and ensure a high standard of customer service.
• Manage inventory, stock levels and merchandising standards.
• Lead, train and supervise store staff and scheduling.
• Monitor sales performance and implement promotional strategies.
• Coordinate with suppliers and maintain vendor relationships.
• Ensure store compliance with health, safety and regulatory requirements.

Skills

Store management

Staff supervision

Inventory control

Sales performance

Leadership

Job description

Store Manager - Hypermarket and Supermarket Operations Job Snapshot - Role: Store Manager - Location: Dubai, United Arab Emirates - Industry: Supermarkets - Function: Store-Branch Management - Experience: Proven experience as a Store Manager or Assistant Manager in a hypermarket or supermarket; duration not specified - Job Type: Full Time - Work Arrangement: On-site

Overview GMG is seeking an experienced Store Manager to lead the daily operations of a hypermarket or supermarket in Dubai, United Arab Emirates. The Store Manager will be responsible for delivering strong sales performance, maintaining efficient store operations, supervising employees and ensuring a high standard of customer service. The role also involves managing inventory, overseeing merchandising activities, coordinating with suppliers and maintaining compliance with applicable health, safety and legal requirements. The successful candidate will have previous management experience in supermarket or hypermarket retail, strong leadership abilities and a practical understanding of stock management, customer service and sales operations.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Supermarkets
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Store Operations Management

• Oversee the daily operations of the hypermarket or supermarket.
• Maintain efficient store processes and a well-organized retail environment.
• Ensure high standards of store cleanliness and presentation.
• Supervise daily activities to support smooth store operations.
• Address operational issues and implement appropriate improvements.
• Coordinate store activities to maintain consistent customer service standards.

Sales Performance and Business Development

• Monitor store sales performance against established targets.
• Identify opportunities to increase sales and improve store results.
• Implement appropriate actions to meet or exceed sales objectives.
• Develop and execute promotional strategies to encourage customer engagement.
• Review sales data to identify trends and areas requiring attention.
• Use sales performance insights to support operational and commercial decisions.

Team Leadership and Staff Development

• Lead, motivate and supervise store employees.
• Provide guidance and training to support staff performance.
• Organize employee schedules according to operational requirements.
• Conduct staff performance evaluations.
• Encourage teamwork and a positive working environment.
• Address team performance concerns and support continuous improvement.
• Ensure employees understand their assigned responsibilities and service expectations.

Inventory Control and Merchandising

• Oversee stock levels and inventory management activities.
• Coordinate product ordering according to store requirements.
• Monitor product availability to support customer demand.
• Supervise product displays and merchandising standards.
• Ensure merchandise is presented in an organized and customer-friendly manner.
• Review inventory-related concerns and coordinate appropriate action.
• Maintain effective communication with suppliers and vendors regarding store requirements.

Customer Service and Satisfaction

• Maintain high standards of customer service throughout the store.
• Respond to customer inquiries and resolve complaints professionally.
• Support employees in handling customer service concerns.
• Monitor customer feedback to identify opportunities for improvement.
• Take appropriate action to maintain customer satisfaction.
• Encourage a customer-focused approach across the store team.

Health, Safety and Legal Compliance

• Ensure store operations meet applicable health and safety standards.
• Maintain compliance with relevant legal and regulatory requirements.
• Monitor store cleanliness and general operating conditions.
• Address operational concerns that may affect safety or compliance.
• Guide employees in following established store procedures and standards.

Supplier and Vendor Coordination

• Maintain effective working relationships with suppliers and vendors.
• Communicate stock and operational requirements to relevant suppliers.
• Coordinate with vendors to support product availability and store activities.
• Address supplier-related concerns through appropriate communication.
• Support effective coordination between inventory requirements and store operations.

Performance Monitoring and Improvement

• Regularly analyze store sales information.
• Review customer feedback and operational performance.
• Identify opportunities to improve service quality and store efficiency.
• Recommend and implement practical operational improvements.
• Monitor the effectiveness of promotional and merchandising activities.
• Support continued improvement in store performance and customer satisfaction.

Required Qualifications and Experience

Retail Management Experience

• Proven experience as a Store Manager or Assistant Manager in a retail hypermarket or supermarket.
• Practical understanding of supermarket operations and daily store management.
• Experience supervising retail employees and coordinating store activities.
• Knowledge of inventory management, stock ordering and merchandising.
• Ability to monitor sales performance and support achievement of store targets.

Leadership and Management Skills

• Strong leadership skills with the ability to motivate and inspire employees.
• Ability to provide guidance, training and performance feedback.
• Effective team-building and staff supervision skills.
• Strong organizational and time-management abilities.
• Ability to prioritize operational requirements and manage multiple tasks.

Customer Service and Communication

• Strong verbal communication and interpersonal skills.
• Ability to handle customer concerns professionally.
• Customer-focused approach to store operations.
• Effective communication with employees, suppliers and vendors.
• Ability to use customer feedback to improve service standards.

Operational Competencies

• Knowledge of supermarket inventory control and merchandising practices.
• Understanding of store cleanliness, organization and presentation standards.
• Ability to analyze sales information and identify improvement opportunities.
• Awareness of retail health, safety and legal compliance requirements.
• Ability to work effectively in a fast-paced retail environment.
• Strong problem-solving and decision‑making skills.

Working Schedule Requirements

• Flexibility to work weekends, evenings and public holidays as required.

About GMG

GMG is a global well‑being company involved in retailing, distributing and manufacturing a portfolio of leading international and home‑grown brands across sports, everyday goods, health and beauty, properties and logistics. Under the ownership and management of the Baker family for more than 45 years, GMG has established partnerships with respected international brands in the well‑being sector. Operating across the Middle East, North Africa and Asia, GMG has introduced more than 120 brands across 12 countries. Its portfolio includes home‑grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh and Klassic, alongside international brands including Nike, Columbia, Converse, Timberland, Vans, Mama Sita 's and McCain. GMG 's vision is to inspire people to win in ways that make the world better.