Store General Manager - Everyday Goods Retail

GMG Gulf; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

GMG is seeking an experienced Store General Manager for a flagship Everyday Goods Retail store in Dubai, UAE. You will own the commercial and operational performance, driving sales, profitability, and a superior customer experience while leading a large store team.

The ideal candidate has 10 years in retail operations, with at least 5 years in large-format stores, and a proven ability to coach and develop leaders, optimize inventory, and execute KPI-driven strategies in a high-volume environment.

Qualifications

• Bachelor's degree in Business, Retail Management, or related discipline.
• 10 years of retail operations experience.
• At least 5 years leading large-format stores.
• Strong leadership and people development skills.
• Strong understanding of store operations, inventory, merchandising, and customer service.
• Strong analytical ability with KPI interpretation and data-driven decisions.
• Excellent communication and stakeholder management skills.
• Arabic language skills are an advantage.

Responsibilities

• Lead all areas of store operations to achieve sales, profitability, and operational targets.
• Drive commercial performance through effective sales strategies and disciplined KPI management.
• Build a customer-first culture that delivers an exceptional shopping experience.
• Lead, coach, and develop store leadership and frontline teams.
• Maintain effective inventory management, stock availability, and replenishment processes.
• Monitor operational KPIs covering productivity, shrinkage, waste, stock accuracy, and compliance.
• Analyze store and business performance to identify opportunities for stronger sales and profitability.
• Implement practical initiatives that improve commercial and operational results.
• Work closely with cross-functional teams to execute business priorities and support continuous improvement.

Skills

Leadership

Retail operations

KPI management

Team leadership

Customer service

Arabic language

Stakeholder management

Profitability focus

Education

Bachelor's degree in Business/Retail Management

Job description

Store General Manager - Everyday Goods Retail Job Snapshot Role: Store General Manager - Everyday Goods Retail Location: Dubai, UAE Industry: Retail Function: Store-Branch Management Experience: 10 years in retail operations, including at least 5 years leading large-format retail stores Job Type: Full Time Position Overview GMG is hiring an experienced Store General Manager - Everyday Goods Retail in Dubai, UAE to take full ownership of the commercial and operational performance of a flagship retail store. The role requires a commercially focused retail leader with substantial experience in supermarket, hypermarket, or other high-volume retail environments who can drive sales and profitability, strengthen operational execution, develop large teams, and consistently deliver a high-quality customer experience.

Job Details Country: UAE City: Dubai Industry: Retail Function: Store-Branch Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

What You 'll Be Doing As Store General Manager

you will lead the store 's overall commercial and operational performance. You will be responsible for achieving business targets while maintaining strong standards across customer service, inventory, productivity, compliance, safety, and day-to-day retail execution.

Key Responsibilities

• Lead all areas of store operations to achieve sales, profitability, and operational targets.
• Drive commercial performance through effective sales strategies and disciplined KPI management.
• Build a customer-first culture that delivers an exceptional shopping experience.
• Lead, coach, and develop store leadership and frontline teams.
• Maintain effective inventory management, stock availability, and replenishment processes.
• Monitor operational KPIs covering productivity, shrinkage, waste, stock accuracy, and compliance.
• Maintain high standards of health and safety, food safety, security, and operational excellence.
• Analyze store and business performance to identify opportunities for stronger sales, profitability, and operating efficiency.
• Implement practical initiatives that improve commercial and operational results.
• Work closely with cross-functional teams to execute business priorities and support continuous improvement.

What We 're Looking For

• Bachelor 's degree in Business, Retail Management, or a related discipline.
• 10 years of retail operations experience.
• At least 5 years of experience leading large-format retail stores.
• Strong background in supermarket, hypermarket, or high-volume retail environments.
• Proven ability to deliver commercial results while maintaining operational excellence.
• Strong leadership capabilities with experience managing, coaching, and developing large teams.
• Excellent understanding of store operations, inventory management, merchandising, and customer service.
• Strong analytical ability with the capacity to interpret KPIs and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Arabic language skills are an advantage.

Why Join GMG

GMG offers the opportunity to lead a significant retail operation within a global well-being business with activities spanning sport, everyday goods, health and beauty, properties, and logistics. The position provides substantial responsibility for commercial performance, people leadership, customer experience, and operational improvement within a large-scale retail environment.

About GMG

GMG is a global well-being company that retails, distributes, and manufactures a portfolio of international and home-grown brands. Under the ownership and management of the Baker family for more than 45 years, the company operates across the Middle East, North Africa, and Asia and has introduced more than 120 brands across 12 countries. Its portfolio includes home-grown brands such as Sun and Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, and Klassic, alongside international brands including Nike, Columbia, Converse, Timberland, Vans, Mama Sita 's, and McCain.