Retail Sales Supervisor: Lead & Elevate Customer Experience

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Al-Futtaim Retail in Dubai seeks a Sales Supervisor to coordinate shop floor activities, drive client relationships, and uphold brand standards. You will bridge sales staff and management, support reporting, and lead sales initiatives while ensuring inventory integrity.

The role emphasizes leadership, product knowledge, and customer service excellence within a dynamic retail environment.

Qualifications

• High school education or equivalent preferred.
• 6 months to 1 year of experience in retail or hospitality as a senior sales representative or supervisor.
• Proficiency in business English (written and verbal).
• Good computer skills, including Outlook, Excel, and SAP.
• Strong numeracy and literacy skills.

Responsibilities

• Build long-term client relationships and leverage clienteling tools.
• Instill client-focused mindset and ensure product knowledge within the team.
• Assist store management with reporting, sales analysis, and product training.
• Oversee shop floor during peak periods and model sales leadership.
• Handle opening/closing procedures, POS transactions, and inventory transfers.
• Resolve customer complaints and act as liaison between staff and management.
• Educate the team on sales plans, goals, and KPIs; maintain brand standards.

Skills

Advanced problem-solving

Leadership

Communication

Product knowledge

Clienteling

Education

High school education

Tools

Outlook

Excel

SAP

Job description

Al-Futtaim Retail in Dubai seeks a Sales Supervisor to coordinate shop floor activities, drive client relationships, and uphold brand standards. You will bridge sales staff and management, support reporting, and lead sales initiatives while ensuring inventory integrity.

The role emphasizes leadership, product knowledge, and customer service excellence within a dynamic retail environment.