Retail Sales Supervisor: Lead a High-Performing Team

A Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

A Group in Dubai is seeking an experienced Sales Supervisor to coordinate daily sales activities, supervise the sales team, and maintain excellent customer service while supporting achievement of targets. You will oversee stock, displays, promotions, reports, and staffing, train staff, handle inquiries, and ensure smooth operations with cashiers and storekeepers in a fast-paced supermarket setting.

This role requires strong leadership, organizational skills, and flexibility to work shifts,

Qualifications

• High School Diploma or equivalent preferred.
• Experience in supermarket/retail/FMCG sales preferred.
• Supervisory or team-lead experience is an advantage.
• Good knowledge of retail sales and customer service.
• Strong communication and leadership skills.
• Ability to motivate and manage a sales team.
• Basic computer and Microsoft Excel skills.
• Ability to work in a fast-paced supermarket environment.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Supervise and coordinate the daily activities of the sales team.
• Assign duties and monitor staff performance.
• Ensure products are properly displayed, priced, and well-stocked.
• Monitor daily sales and support the achievement of sales targets.
• Assist customers and handle sales-related inquiries professionally.
• Maintain high standards of customer service.
• Monitor stock levels and coordinate with the store or inventory team.
• Check product availability and report shortages when required.
• Monitor promotional displays, offers, and product arrangements.
• Train and guide sales staff on customer service and sales procedures.
• Prepare daily sales and staff performance reports.
• Monitor competitor pricing and product displays when required.
• Handle customer complaints and assist in resolving issues.
• Coordinate with cashiers, storekeepers, and management for smooth operations.
• Ensure the sales area remains clean, organized, and attractive.
• Follow company policies, safety procedures, and operational standards.

Skills

Communication skills

Leadership

Organizational skills

Problem-solving

Team management

Excel skills

Retail knowledge

Customer service

Motivation

Education

High School Diploma

Tools

Microsoft Excel

Job description

A Group in Dubai is seeking an experienced Sales Supervisor to coordinate daily sales activities, supervise the sales team, and maintain excellent customer service while supporting achievement of targets. You will oversee stock, displays, promotions, reports, and staffing, train staff, handle inquiries, and ensure smooth operations with cashiers and storekeepers in a fast-paced supermarket setting.

This role requires strong leadership, organizational skills, and flexibility to work shifts,