Dubai Retail Sales Pro — Elevate Customer Experience

AlFuttaim; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

Al-Futtaim Retail in Dubai is seeking a Retail Sales Associate - Customer Experience to welcome shoppers, understand needs, and guide purchasing on the floor and at the POS. The role focuses on delivering outstanding service, applying product knowledge, and maintaining store standards to drive sales and customer satisfaction.

The position requires 1-2 years of retail experience, strong communication, and teamwork.

Qualifications

• Candidate should hold a high school qualification and have 1-2 years of practical retail sales experience.
• Exposure to fashion, lifestyle or branded retail is beneficial.
• Capable of standing for long periods and light lifting as required.

Responsibilities

• Welcome customers with a positive, professional approach.
• Understand shopping needs and recommend suitable products, sizes, styles, or alternatives.
• Maintain knowledge of merchandise, offers, features, and brand standards.
• Perform transactions, handle returns and exchanges accurately through the POS.
• Support store operations including opening/closing and daily administration.
• Ensure pricing accuracy, proper signage, and tidy presentation of merchandise.

Skills

Retail customer service

In-store sales

Customer engagement

Cash wrap operations

Gift card processing

Product recommendations

Fashion trend awareness

Merchandise knowledge

Fitting-room assistance

Pricing verification

Weekly sales targets

Store opening and closing

Inventory counting

Stock recording

Checkout issue handling

POS staff training

Store security procedures

Loss-prevention compliance

Merchandise presentation

Store housekeeping

Team coordination

Verbal communication

Education

High school qualification

Tools

Point-of-sale systems

Job description

Al-Futtaim Retail in Dubai is seeking a Retail Sales Associate - Customer Experience to welcome shoppers, understand needs, and guide purchasing on the floor and at the POS. The role focuses on delivering outstanding service, applying product knowledge, and maintaining store standards to drive sales and customer satisfaction.

The position requires 1-2 years of retail experience, strong communication, and teamwork.