Retail Sales Representative

Patchi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury chocolate brand is seeking a Sales Representative in Dubai to create exceptional in-store experiences and drive sales. The ideal candidate has a minimum of 2 years in luxury retail or premium customer service, strong communication skills, and fluency in Arabic and English. Responsibilities include delivering personalized service, advising customers, and maintaining boutique standards. This role offers a unique opportunity in a prestigious environment.

Qualifications

• Previous experience in luxury retail, hospitality, or premium customer service.
• Minimum 2 years of sales and customer service experience.
• Strong communication and interpersonal skills.
• Sales-driven, proactive, and attentive to detail.
• Fluent in Arabic and English.

Responsibilities

• Deliver an exceptional customer experience through personalized service.
• Advise customers and complete sales transactions.
• Build and maintain strong relationships with clients.
• Ensure boutique cleanliness and visual standards.
• Support stock monitoring and inventory activities.

Skills

Luxury retail experience

Customer service

Communication skills

Sales-driven attitude

Fluency in Arabic

Fluency in English

Job description

At Patchi, a globally renowned luxury chocolate brand, we are passionate about excellence, craftsmanship, and creating memorable experiences for our customers. We are currently looking for a Sales Representative who embodies elegance, professionalism, and a genuine passion for customer service to join our boutique teams.

Your Role

As a Sales Representative, you will be the face of the brand, creating exceptional in-store experiences while driving sales and building lasting relationships with our customers.

Key Responsibilities

• Deliver an exceptional customer experience through personalized service and strong product knowledge
• Advise customers, complete sales transactions, and upsell or cross-sell when appropriate
• Build and maintain strong relationships with clients, including VIP customers
• Ensure boutique cleanliness, visual standards, and brand identity are consistently maintained
• Support stock monitoring, inventory activities, and highlight shortages when needed
• Handle POS transactions accurately, including cash and digital payments
• Work collaboratively with the team to achieve sales targets
• Stay informed about market trends, competitors, and new product offerings

What We’re Looking For

• Previous experience in luxury retail, hospitality, or premium customer service
• Minimum 2 years of sales and customer service experience
• Strong communication and interpersonal skills
• Sales-driven, proactive, and attentive to detail
• Fluent in Arabic and English