Restaurant Supervisor

Rise Hospitality; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Rise Hospitality in Dubai is seeking a Restaurant Supervisor to oversee daily operations, lead a team of servers and bartenders, and ensure guests enjoy a memorable dining experience.

The ideal candidate will train staff, monitor service quality, manage guest inquiries, and coordinate with kitchen and bar to maintain smooth service flow, while upholding health and safety standards.

Qualifications

• Proven experience as a restaurant supervisor or similar role.
• Strong leadership and interpersonal skills.
• Ability to multitask and work under pressure.
• Excellent guest service and hospitality knowledge.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Supervise and manage day-to-day restaurant operations.
• Ensure prompt, professional, courteous service.
• Oversee staff performance with coaching and training.
• Handle guest inquiries, complaints, and feedback in a timely manner.
• Monitor cleanliness, food quality, and presentation.
• Assist in staff scheduling and maintain staffing levels during peak hours.
• Coordinate with kitchen and bar for smooth service flow.
• Maintain inventory control and manage waste.
• Ensure adherence to health, safety, and sanitation regulations.
• Assist in budgeting, cost control, and financial reporting.

Skills

Leadership

Communication

Customer service

Hospitality knowledge

Staff training

Education

High school diploma or equivalent

Hospitality Management degree (plus)

Job description

As a Restaurant Supervisor, you will be responsible for ensuring smooth daily operations and maintaining the highest standards of service. You will lead a team of servers and bartenders, to ensure that our guests have a memorable dining experience. You will also play a key role in staff training, customer service, and problem resolution.

Key Responsibilities:

• Supervise and manage day-to-day operations of the restaurant.
• Ensure that guests receive prompt, professional, and courteous service at all times.
• Oversee staff performance, providing guidance, coaching, and training as needed.
• Handle guest inquiries, complaints, and feedback in a timely and professional manner.
• Monitor restaurant cleanliness, food quality, and overall presentation.
• Assist in staff scheduling and maintaining proper staffing levels during peak hours.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Maintain inventory control, including ordering supplies and managing waste.
• Ensure adherence to health, safety, and sanitation regulations.
• Assist in managing budgets, cost control, and financial reporting.

Requirements:

• Proven experience as a Restaurant Supervisor or in a similar role in Stand-Alone concept.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• Excellent customer service skills with a passion for hospitality.
• Knowledge of food and beverage operations, including menu knowledge.
• Ability to handle and resolve customer complaints professionally and effectively.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; a degree in Hospitality Management is a plus.