Restaurant Manager

Il Forno Group Uae; Abu Dhabi; On-site; AED 167,400 - 223,200; Full time

Job summary

A leading hospitality group in Abu Dhabi seeks a Restaurant Manager to oversee daily operations and ensure customer satisfaction. The role requires proven management skills and extensive food and beverage knowledge. Responsibilities include coordinating front and back of house operations, training staff, managing costs, and ensuring compliance with health and safety regulations. The ideal candidate should hold a BSc degree in Business Administration, possess strong leadership skills, and have a good grasp of restaurant management software.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Extensive food and beverage knowledge.
• Strong leadership, motivational and people skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Estimate future needs for goods and kitchen utensils.

Skills

Management skills

Customer service

Food and beverage knowledge

Leadership skills

Financial management

Education

BSc degree in Business Administration

Hospitality management or culinary schooling

Tools

Restaurant management software

Job description

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as you'll hire qualified Cooks and Waiters, Staff, set work schedules, oversee food prep, and make sure we comply with health and safety restaurant regulations.

We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waiter staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus