Restaurant Floor Supervisor

Confidential Company; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Confidential Company in Dubai is seeking an experienced restaurant manager to oversee daily operations. The role involves leading a team to ensure excellent service from guest arrival to departure.

The ideal candidate will have 6-8 years of relevant experience, including at least 2 years in a supervisory capacity. A valid Food Handler's Card is required, and further education in hospitality is preferred.

Qualifications

• 6-8 years of experience in a fast-paced restaurant environment.
• At least 2 years in a supervisory role.
• Valid Food Handler's Card and/or alcohol service certification required.

Responsibilities

• Oversee daily floor operations ensuring seamless service delivery.
• Lead and motivate the front-of-house team.
• Manage table reservations and guest flow efficiently.
• Address and resolve guest concerns or complaints.

Skills

Team leadership

Guest service skills

Operational management

Conflict resolution

Education

High school diploma or equivalent

Further education in hospitality or management

Job description

Responsibilities

• Oversee daily floor operations ensuring seamless service delivery from guest arrival to departure.
• Lead and motivate the front‑of‑house team, fostering a positive and productive work environment.
• Manage table reservations and guest flow efficiently to maximize seating capacity and minimize wait times.
• Address and resolve guest concerns or complaints promptly and professionally, turning potentially negative experiences into positive ones.

Qualifications

• High school diploma or equivalent; further education in hospitality or management is a plus.
• Minimum of 6-8 years of progressive experience in a fast‑paced restaurant environment, with at least 2 years in a supervisory capacity.
• Possession of a valid Food Handler's Card and/or relevant alcohol service certification (e.g., TIPS, ServSafe Alcohol).
• Proven ability to lead, coach, and develop a diverse team, driving performance and accountability.