Restaurant Hostess - Guest Reception and Reservations

Apparel Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Apparel Group is seeking a friendly Restaurant Hostess in Dubai to welcome guests, manage reservations, and support a smooth dining experience. The role involves coordinating guest seating, maintaining waiting lists, and collaborating with restaurant service teams to uphold service standards.

The ideal candidate will have strong communication and organizational skills, a welcoming demeanor, and the ability to handle multiple guest requests in a busy hospitality environment while maintaining high

Qualifications

• High school diploma or equivalent.
• Hospitality or customer service experience preferred.
• Knowledge of reservation procedures and health/safety standards.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Greet guests and manage seating arrangements with a welcoming, professional approach.
• Receive and manage reservations and waiting lists, updating systems to avoid overbooking.
• Provide information on menus and restaurant services; address guest questions and concerns.
• Support restaurant operations by coordinating with serving staff and maintaining a tidy reception area.

Skills

Verbal communication

Guest service

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

Basic computer applications

Job description

Restaurant Hostess - Guest Reception and Reservations Job Snapshot - Role: Restaurant Hostess - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Host-Hostess - Experience: Hospitality or customer service experience preferred - Job Type: Full Time - Work Arrangement: On-site

Apparel Group is seeking a friendly and professional Restaurant Hostess to welcome guests, manage reservations, and support a smooth dining experience in Dubai, United Arab Emirates. The role involves creating a positive first impression, coordinating guest seating, managing waiting lists, and working closely with restaurant service teams to maintain efficient daily operations. The ideal candidate will have strong communication and organizational skills, a welcoming personality, and the ability to handle multiple guest requests in a busy hospitality environment while maintaining excellent service standards.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Host-Hostess
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Guest Reception and Seating
  • Welcome guests upon arrival with a warm, courteous, and professional approach.
  • Confirm reservations and accommodate walk-in guests according to table availability.
  • Escort guests to their assigned tables and present menus promptly.
  • Maintain an accurate seating chart to support efficient table allocation, guest flow, and table turnover.
  • Create a positive first impression through attentive and friendly guest interactions.
• Reservation and Waiting List Management
  • Receive and manage telephone and online reservations accurately.
  • Update reservation systems regularly to maintain correct booking information and prevent overbooking.
  • Inform guests about estimated waiting times and manage waiting lists in an organized manner.
  • Coordinate with restaurant service staff to confirm table availability and readiness.
  • Help maintain an efficient reservation and seating process during busy service periods.
• Guest Service and Experience
  • Respond professionally to guest inquiries regarding menus, daily specials, and available restaurant services.
  • Address guest concerns promptly and refer unresolved matters to the appropriate team members.
  • Maintain a welcoming environment where guests feel comfortable and valued.
  • Assist guests with special requests and communicate their needs to relevant service staff.
  • Deliver courteous service that reflects the restaurant 's established brand standards.
• Restaurant Operations Support
  • Keep reception desks, entrance areas, and guest waiting spaces clean and organized.
  • Work closely with servers and kitchen staff to support coordinated restaurant operations.
  • Observe dining areas for guest needs and assist with service-related requests when appropriate.
  • Support smooth communication between reception and restaurant service teams.
  • Follow established health, safety, cleanliness, and hygiene procedures throughout daily operations.

Qualifications and Experience

• High school diploma or equivalent qualification.
• Previous experience in hospitality, restaurant reception, or customer service is preferred.
• Good understanding of guest reception procedures and reservation management.
• Familiarity with health, safety, and hygiene standards applicable to hospitality environments.
• Ability to work efficiently in a fast-paced restaurant setting.
• Flexibility to work evening shifts, weekends, and public holidays as required.

Required Skills and Competencies

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused approach.
• Ability to manage reservations, waiting lists, and guest seating arrangements efficiently.
• Proficiency in reservation management systems and basic computer applications.
• Excellent organizational abilities and attention to detail.
• Ability to multitask while maintaining accuracy and service quality.
• Effective coordination and teamwork with restaurant service and kitchen personnel.
• Professional approach to handling guest inquiries, concerns, and special requests.

About the Role

This position plays an important part in maintaining an organized and welcoming restaurant environment. By managing guest arrivals, reservations, and seating arrangements, the Restaurant Hostess helps ensure that dining operations run smoothly and guests receive attentive service from the moment they enter the restaurant. The role requires a balance of hospitality, communication, and operational coordination, particularly during busy dining periods when efficient guest management is essential.