Resort Guest Service Agent - Front Desk & Concierge

Flip retail; Abu Dhabi; On-site; AED 16,000 - 19,000; Full time

Benefits offered by this job

Accommodation: Supplied

Transport: Provided

Annual Paid Leave

Employment Visa: Provided

Flight Tickets: Supplied

Medical Insurance Coverage

Job summary

Flip retail in Abu Dhabi seeks a Visitor Service Representative to deliver guest-focused service from arrival to departure, ensuring a memorable stay for guests of the worldwide chain resort.

Responsibilities include front desk tasks, handling inquiries about activities and local attractions, and maintaining knowledge of resort facilities, hours, and promotions to respond to guest questions.

Qualifications

• Experience delivering guest-focused service from arrival to departure.
• Familiarity with front desk operations and transactions.
• Knowledge of local resort facilities and services.

Responsibilities

• Provide timely, polite, and efficient service to guests to achieve high satisfaction.
• Assist guests with inquiries about resort activities and local attractions.
• Maintain up-to-date knowledge of hotel facilities, hours, promos, and events.
• Ensure guests are welcomed by name and directed to their rooms when appropriate.
• Process check-in/check-out and ensure accurate postings using front office systems.
• Maintain guest privacy and confidentiality at all times.
• Demonstrate understanding of hotel policies and service requirements.

Skills

Guest service

Customer focus

Tools

Opera

Microsoft Office

Job description

Flip retail in Abu Dhabi seeks a Visitor Service Representative to deliver guest-focused service from arrival to departure, ensuring a memorable stay for guests of the worldwide chain resort.

Responsibilities include front desk tasks, handling inquiries about activities and local attractions, and maintaining knowledge of resort facilities, hours, and promotions to respond to guest questions.