Guest Experience Specialist — Front Desk

Flip retail; Abu Dhabi; On-site; AED 17,000 - 36,000; Full time

Job summary

Flip retail in Abu Dhabi is seeking a Hotel Receptionist to greet guests, register and check guests in, relay inquiries, and provide prompt, professional guest service to ensure satisfaction.

You will handle bookings, process payments, inform guests about local attractions, coordinate with housekeeping and maintenance, and complete daily activity and incident reports for smooth hotel operation.

Qualifications

• High school diploma or equivalent.
• Guest/customer relationships experience, ideally in hospitality.
• Strong computer skills including MS Office and booking systems.

Responsibilities

• Welcome and greet guests; manage check-in and check-out processes.
• Answer phone calls, respond to guest queries, and provide information.
• Process bookings and payments; verify guest details and room allocation.
• Maintain front desk records and incident reports; coordinate with housekeeping.
• Assist with guest need requests and direct to appropriate staff.

Skills

Guest relations

MS Office

Booking systems

Payment systems

Numeracy

Administrative abilities

Education

High school diploma

Job description

Flip retail in Abu Dhabi is seeking a Hotel Receptionist to greet guests, register and check guests in, relay inquiries, and provide prompt, professional guest service to ensure satisfaction.

You will handle bookings, process payments, inform guests about local attractions, coordinate with housekeeping and maintenance, and complete daily activity and incident reports for smooth hotel operation.