Reservations Supervisor: Guest Experience & Team Leadership

Tanqeeb; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a Reservations Supervisor to oversee room blocks, group codes, and booking procedures. You will model the Gold Standards and lead staff to deliver remarkable service while maintaining billing accuracy and guest satisfaction.

The role requires at least 2 years in a related role and 1 year of supervisory experience, with a strong emphasis on standards, integrity, and guest care.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Respond to challenges for accommodating rooming requests.
• Set-up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues or refer to appropriate individual.

Education

High school diploma or GED

Job description

The Ritz-Carlton in Abu Dhabi is seeking a Reservations Supervisor to oversee room blocks, group codes, and booking procedures. You will model the Gold Standards and lead staff to deliver remarkable service while maintaining billing accuracy and guest satisfaction.

The role requires at least 2 years in a related role and 1 year of supervisory experience, with a strong emphasis on standards, integrity, and guest care.