Guest Experience Duty Manager

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. seeks a dedicated Manager on Duty in Abu Dhabi to oversee all property operations, ensuring the highest levels of hospitality and service. You will represent property management in guest-related resolutions and manage lobby flow and guest guidance.

Join a leadership team focused on guest satisfaction, operational excellence, and staff development while maintaining Ritz-Carlton’s Gold Standards and service culture across the property.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Oversee property operations as the Manager on Duty to ensure top hospitality and service levels.
• Represent property management in resolving guest or property-related situations.
• Manage flow of questions and direct guests within the lobby; serve as Guest Relations Manager.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, or Business Administration

Job description

The Ritz-Carlton Hotel Company, L.L.C. seeks a dedicated Manager on Duty in Abu Dhabi to oversee all property operations, ensuring the highest levels of hospitality and service. You will represent property management in guest-related resolutions and manage lobby flow and guest guidance.

Join a leadership team focused on guest satisfaction, operational excellence, and staff development while maintaining Ritz-Carlton’s Gold Standards and service culture across the property.