Luxury Front Desk Supervisor - Guest Experience Leader

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi, part of Marriott International, seeks an onsite guest services professional to manage check-ins, verify identities, assign rooms, and issue keys while ensuring accurate guest accounts.

You will handle payments, review daily logs, and assist guests with special requests, balancing cash and preparing reports.

The role emphasizes upholding The Ritz-Carlton Gold Standards, training colleagues, and delivering luxury service to every guest.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity, set up accounts, and issue room keys.
• Handle payments, balance cash, and prepare daily reports.
• Assist with guest requests and coordinate with staff to ensure service standards.
• Maintain confidentiality and protect company assets.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Abu Dhabi, part of Marriott International, seeks an onsite guest services professional to manage check-ins, verify identities, assign rooms, and issue keys while ensuring accurate guest accounts.

You will handle payments, review daily logs, and assist guests with special requests, balancing cash and preparing reports.

The role emphasizes upholding The Ritz-Carlton Gold Standards, training colleagues, and delivering luxury service to every guest.