Reservations Specialist: Guest Booking & Upsell Expert

La Suite Dubai Hotel & Apartments; Dubai; Vor Ort; AED 56.000 - 100.000; Vollzeit

Zusammenfassung

La Suite Dubai Hotel & Apartments is seeking a Reservations Agent in Dubai to handle guest bookings with efficiency and professionalism. You will be the primary contact for reservation requests via phone, email, and web channels, providing accurate information on room types, rates, and facilities.

The role requires 1–2 years in reservations or hospitality, familiarity with Opera PMS, and strong English communication.

Qualifikationen

• 1–2 years of Reservations, customer service or hospitality operations experience.
• Experience using Property Management Systems (Opera, Opera Cloud) preferred.
• Strong communication and interpersonal skills.
• Fluent English; additional languages advantageous.
• Proficiency in Microsoft Office.

Aufgaben

• Process individual and group reservation requests via phone, email, website, and other booking channels.
• Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
• Update, modify, and cancel reservations in accordance with hotel policies and procedures.
• Ensure all reservation details are accurately entered into the PMS.
• Respond promptly and professionally to guest inquiries and requests.
• Maintain detailed knowledge of hotel products, services, facilities, and local attractions.
• Upsell room categories, packages, and additional services to maximize revenue opportunities.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.
• Monitor room availability and report booking trends or discrepancies as required.
• Handle guest complaints and special requests efficiently, escalating issues when necessary.
• Ensure compliance with company policies, brand standards, and data privacy requirements.
• Maintain accurate records and prepare reservation-related reports as needed.

Kenntnisse

Verbal communication

Written communication

English fluency

Customer service oriented

Reservations experience

Ausbildung

High school diploma or equivalent

Diploma/Degree in Hospitality, Tourism, or related field

Tools

Opera PMS

Jobbeschreibung

La Suite Dubai Hotel & Apartments is seeking a Reservations Agent in Dubai to handle guest bookings with efficiency and professionalism. You will be the primary contact for reservation requests via phone, email, and web channels, providing accurate information on room types, rates, and facilities.

The role requires 1–2 years in reservations or hospitality, familiarity with Opera PMS, and strong English communication.