Reservation Specialist - Guest Experience, Visa Sponsorship

Hyatt; Dubai; On-site; AED 36,000 - 72,000; Full time

Benefits offered by this job

Visa sponsorship

Meals provided

Transportation

Accommodation

Discounts

Free Hyatt stays

Job summary

Hyatt in Dubai seeks a Reservations Agent to enhance guest experience by managing bookings accurately and efficiently. You will respond to inquiries via phone, email, and internal systems, input and manage reservations in the Property Management System, and promote packages to elevate the guest journey.

You will coordinate with Front Office and Sales to ensure booking accuracy, handle group reservations and special requests, and bring a proactive, guest-focused approach to a fast-paced

Qualifications

• Fluency in Arabic is required.
• Experience as a Reservations Agent or GSO is preferred.
• Proficiency with Opera PMS or similar PMS is expected.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and internal systems.
• Accurately input and manage reservations in the Property Management System.
• Promote packages and special offers to enhance the guest experience.
• Coordinate with the Front Office and Sales teams to ensure booking accuracy.
• Handle group bookings and special requests with attention to detail.

Skills

Arabic fluency

Communication skills

Multitasking

Problem solving

Tools

Opera PMS

Job description

Hyatt in Dubai seeks a Reservations Agent to enhance guest experience by managing bookings accurately and efficiently. You will respond to inquiries via phone, email, and internal systems, input and manage reservations in the Property Management System, and promote packages to elevate the guest journey.

You will coordinate with Front Office and Sales to ensure booking accuracy, handle group reservations and special requests, and bring a proactive, guest-focused approach to a fast-paced