Reservations Agent

A Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

A Group in Dubai is seeking a Reservations Agent to manage guest booking requests and provide professional assistance throughout the reservation process. The ideal candidate will have strong communication skills, attention to detail, and a customer-focused attitude.

Responsibilities include handling reservations across phone, email, and online channels, providing accurate room information, and coordinating with front desk and other departments to ensure smooth arrivals and special requests.

Qualifications

• Experience in hotel reservations or similar hospitality role preferred.
• Strong verbal and written English communication skills.
• Customer-service oriented and professional personality.
• Excellent attention to detail and organizational skills.

Responsibilities

• Handle hotel reservation requests via phone, email, and online channels.
• Provide guests with information on rooms, rates, availability and services.
• Create, modify and cancel reservations accurately in the booking system.
• Confirm booking details and relay information to guests.
• Coordinate with front office and other departments for arrivals and special requests.
• Maintain accurate and up-to-date reservation records.
• Respond promptly and professionally to guest inquiries.
• Assist with group bookings, corporate reservations, and special occasions when required.
• Follow up on pending reservations to ensure information is complete.
• Address guest concerns related to bookings and coordinate solutions.
• Maintain confidentiality of guest and reservation information.

Skills

Reservations experience

English communication

Customer service

Attention to detail

Job description

A well-established hospitality company in Dubai is looking for a Reservations Agent to handle guest booking requests and provide professional assistance throughout the reservation process. The ideal candidate should have excellent communication skills, attention to detail, and a customer-focused approach.

Key Responsibilities:

• Handle hotel reservation requests through phone, email, and online channels.
• Provide guests with accurate information about rooms, rates, availability, and hotel services.
• Create, modify, and cancel reservations accurately in the booking system.
• Confirm booking details and communicate reservation information to guests.
• Coordinate with the front office and other departments regarding arrivals and special requests.
• Maintain accurate and up-to-date reservation records.
• Respond promptly and professionally to guest inquiries.
• Assist with group bookings, special occasions, and corporate reservations when required.
• Follow up on pending reservations and ensure required information is complete.
• Handle guest concerns related to bookings and coordinate appropriate solutions.
• Maintain confidentiality of guest and reservation information.

Requirements:

• Previous experience in hotel reservations or a similar hospitality role is preferred.
• Good verbal and written English communication skills.
• Customer-service-oriented and professional personality.
• Strong attention to detail and organizational skills.