Guest Experience & Reservations Specialist

Minor Food Holding Co., Ltd.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

NH Collection Hotels & Resorts seeks a Reservations Agent at La Suite Dubai Hotel & Apartment to handle guest booking requests with speed and professionalism. You will be the primary contact for reservations, providing accurate information on room availability, rates, and services while maintaining hotel standards.

You will work cross-functionally with Front Office, Sales, and Revenue teams to maximize occupancy and guest satisfaction, delivering top-tier service to business travellers and

Qualifications

• Strong verbal and written communication in English.
• Experience in reservations, customer service, front office, or hospitality operations.
• Knowledge of Opera, Opera Cloud, or similar PMS systems is preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process individual and group reservation requests via phone, email, website, and other booking channels.
• Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
• Update, modify, and cancel reservations in accordance with hotel policies and procedures.
• Ensure all reservation details are accurately entered into the PMS.
• Respond promptly and professionally to guest inquiries and requests.
• Upsell room categories, packages, and additional services to maximize revenue opportunities.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High school diploma

Hospitality education preferred

Tools

Opera PMS

Job description

NH Collection Hotels & Resorts seeks a Reservations Agent at La Suite Dubai Hotel & Apartment to handle guest booking requests with speed and professionalism. You will be the primary contact for reservations, providing accurate information on room availability, rates, and services while maintaining hotel standards.

You will work cross-functionally with Front Office, Sales, and Revenue teams to maximize occupancy and guest satisfaction, delivering top-tier service to business travellers and