Dubai Reservations Specialist: Booking & Upsell Pro

Accor Group; Dubai; On-site; AED 39,060 - 61,380; Full time

Benefits offered by this job

Professional learning opportunities

Career mobility across properties

Job summary

Accor Group is looking for a Reservations Agent to join their team in Dubai. This full-time position involves handling room bookings, maintaining reservation records, and upselling hotel services. The ideal candidate will have a customer-oriented mindset and experience with hotel booking systems like Opera Cloud.

You will need to work flexible shifts and demonstrate strong communication skills while maximizing hotel revenue through effective selling strategies. This is a great opportunity to grow in Dubai's hospitality sector.

Qualifications

• Have experience in Front Office, Reservations, or Sales in the hospitality industry.
• Possess strong written and verbal communication skills.
• Be able to handle multiple inquiries and make quick decisions.

Responsibilities

• Answer incoming room reservation inquiries promptly.
• Convert inquiries into confirmed bookings using selling strategies.
• Maintain accurate reservation records in the Opera system.

Skills

Hotel reservations

Customer service

Telephone etiquette

Opera Cloud

Problem solving

Education

1-2 years in Front Office, Reservations, or Sales

Fluency in English

Tools

Opera reservation system

Microsoft Office

TARS system

Job description

Accor Group is looking for a Reservations Agent to join their team in Dubai. This full-time position involves handling room bookings, maintaining reservation records, and upselling hotel services. The ideal candidate will have a customer-oriented mindset and experience with hotel booking systems like Opera Cloud.

You will need to work flexible shifts and demonstrate strong communication skills while maximizing hotel revenue through effective selling strategies. This is a great opportunity to grow in Dubai's hospitality sector.