Dubai Reservations Specialist: Booking & Upsell Pro

Accor Group; Dubai; Sur place; AED 39 060 - 61 380; Plein temps

Avantages offerts par ce poste

Professional learning opportunities

Career mobility across properties

Résumé du poste

Accor Group is looking for a Reservations Agent to join their team in Dubai. This full-time position involves handling room bookings, maintaining reservation records, and upselling hotel services. The ideal candidate will have a customer-oriented mindset and experience with hotel booking systems like Opera Cloud.

You will need to work flexible shifts and demonstrate strong communication skills while maximizing hotel revenue through effective selling strategies. This is a great opportunity to grow in Dubai's hospitality sector.

Qualifications

• Have experience in Front Office, Reservations, or Sales in the hospitality industry.
• Possess strong written and verbal communication skills.
• Be able to handle multiple inquiries and make quick decisions.

Responsabilités

• Answer incoming room reservation inquiries promptly.
• Convert inquiries into confirmed bookings using selling strategies.
• Maintain accurate reservation records in the Opera system.

Connaissances

Hotel reservations

Customer service

Telephone etiquette

Opera Cloud

Problem solving

Formation

1-2 years in Front Office, Reservations, or Sales

Fluency in English

Outils

Opera reservation system

Microsoft Office

TARS system

Description du poste

Accor Group is looking for a Reservations Agent to join their team in Dubai. This full-time position involves handling room bookings, maintaining reservation records, and upselling hotel services. The ideal candidate will have a customer-oriented mindset and experience with hotel booking systems like Opera Cloud.

You will need to work flexible shifts and demonstrate strong communication skills while maximizing hotel revenue through effective selling strategies. This is a great opportunity to grow in Dubai's hospitality sector.