Guest Reservations Specialist

St. Regis Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai seeks a Reservations Clerk to process guest reservation requests, changes and cancellations received by phone, fax, or mail.

You will identify guest needs, determine room type, verify availability and explain policy details to callers, while inputting data into the reservation system and documenting special requests. This full-time, non-management role requires a professional, courteous approach, adherence to company standards, and the ability to maintain

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate and explain policies to callers.
• Input and access data in reservation system and document special requests.

Education

High school diploma or GED

No related work experience

No supervisory experience

Job description

St. Regis Hotels & Resorts in Dubai seeks a Reservations Clerk to process guest reservation requests, changes and cancellations received by phone, fax, or mail.

You will identify guest needs, determine room type, verify availability and explain policy details to callers, while inputting data into the reservation system and documenting special requests. This full-time, non-management role requires a professional, courteous approach, adherence to company standards, and the ability to maintain