Guest Reservations Specialist — Drive Booking Excellence

Sheraton; Sharjah; On-site; AED 42,000 - 59,000; Full time

Job summary

Sheraton Sharjah is seeking a Reservations Agent to process all reservation requests, changes and cancellations received by phone, fax, or mail. You will identify guest needs, determine appropriate room type, verify availability and rate, and explain guarantees, special rates and cancellation policies to callers.

You will accommodate and document special requests, input and access data in the reservation system, follow escalation procedures for guest concerns, and maintain professional

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate.
• Follow escalation procedures when addressing guest concerns.

Education

High school diploma or GED equivalent

Job description

Sheraton Sharjah is seeking a Reservations Agent to process all reservation requests, changes and cancellations received by phone, fax, or mail. You will identify guest needs, determine appropriate room type, verify availability and rate, and explain guarantees, special rates and cancellation policies to callers.

You will accommodate and document special requests, input and access data in the reservation system, follow escalation procedures for guest concerns, and maintain professional