Reservations Specialist — Create Seamless Guest Stays

W Hotels; Dubai; On-site; AED 50,000 - 89,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Desk/Reservations team member to process all reservation requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, verify availability, explain rate policies, and accommodate special requests to maximize guest satisfaction.

The role requires clear, professional communication, attention to detail, and the ability to work with the reservation system.

Qualifications

• Process reservation requests, changes and cancellations by phone/fax/mail.
• Explain guarantees, rates, and cancellation policies to callers.
• Input and access data in the reservation system.
• Answer questions about facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Follow escalation procedures when addressing guest concerns.
• Maintain confidentiality and professional appearance.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reservation system

Education

High school diploma or GED equivalent

Tools

Reservation system

Job description

W Hotels in Dubai is seeking a Front Desk/Reservations team member to process all reservation requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, verify availability, explain rate policies, and accommodate special requests to maximize guest satisfaction.

The role requires clear, professional communication, attention to detail, and the ability to work with the reservation system.