Reservations Agent

confidential; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Confidential in Dubai is seeking a Reservations Agent to handle guest booking requests and provide professional assistance throughout the reservation process. You will communicate rates, availability, and hotel services with accuracy.

The role requires strong English communication, attention to detail, and a customer-focused approach. You will coordinate with front office and other departments to ensure smooth arrivals and guest satisfaction.

Qualifications

• Experience in hotel reservations or hospitality is preferred.
• Excellent verbal and written English communication skills.
• Customer-service oriented with a professional demeanor.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle hotel reservation requests through phone, email, and online channels.
• Provide guests with accurate information about rooms, rates, availability, and hotel services.
• Create, modify, and cancel reservations accurately in the booking system.
• Confirm booking details and communicate reservation information to guests.
• Coordinate with the front office and other departments regarding arrivals and special requests.
• Maintain accurate and up-to-date reservation records.
• Respond promptly and professionally to guest inquiries.
• Assist with group bookings, special occasions, and corporate reservations when required.
• Follow up on pending reservations and ensure required information is complete.
• Handle guest concerns related to bookings and coordinate appropriate solutions.
• Maintain confidentiality of guest and reservation information.

Skills

Reservations experience

English fluency

Detail-oriented

Job description

A well-established hospitality company in Dubai is looking for a Reservations Agent to handle guest booking requests and provide professional assistance throughout the reservation process. The ideal candidate should have excellent communication skills, attention to detail, and a customer-focused approach.

Key Responsibilities:

• Handle hotel reservation requests through phone, email, and online channels.
• Provide guests with accurate information about rooms, rates, availability, and hotel services.
• Create, modify, and cancel reservations accurately in the booking system.
• Confirm booking details and communicate reservation information to guests.
• Coordinate with the front office and other departments regarding arrivals and special requests.
• Maintain accurate and up-to-date reservation records.
• Respond promptly and professionally to guest inquiries.
• Assist with group bookings, special occasions, and corporate reservations when required.
• Follow up on pending reservations and ensure required information is complete.
• Handle guest concerns related to bookings and coordinate appropriate solutions.
• Maintain confidentiality of guest and reservation information.

Requirements:

• Previous experience in hotel reservations or a similar hospitality role is preferred.
• Good verbal and written English communication skills.
• Customer-service-oriented and professional personality.
• Strong attention to detail and organizational skills.