Reservations Agent

Novotel & ibis Balikpapan; Ras Al Khaimah; On-site; AED 28,000 - 50,000; Full time

Job summary

Novotel & ibis Balikpapan in Ras al-Khaimah (UAE) is seeking a Reservations Agent to start an exceptional guest journey. You will greet guests, handle room reservations, enter and update details in the system, and maximize revenue through thoughtful upselling.

The ideal candidate has at least 2 years of experience with a 5-star hotel/resort in the UAE, fluent English, strong interpersonal and problem-solving skills, and familiarity with Opera PMS is a plus.

Qualifications

• Minimum 2 years of experience as Reservations Agent for a 5-star hotel/resort in UAE.
• Guest-focused personality with strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus; Opera experience preferred.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling while ensuring the best guest selection.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservations, enter rooming lists and update guest information in the system.

Skills

Interpersonal skills

Problem solving

Upselling

Tools

Opera PMS

Job description

Reservations Agent

You are the beginning of an exceptional guest experience As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What you will be doing

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Company Description

Your experience and skills include: Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE Guest focused personality is essential; experience is an asset Prior experience working with Opera will be preferredStrong interpersonal and problem solving abilities Fluency in English; additional languages are a plus