Reservations Agent - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

Rotana Hotels is seeking a guest-focused Reservations Agent to deliver exceptional customer service and provide creative solutions for our guests. The role involves processing and confirming reservations via phone, letter, or fax, maintaining accurate records, and handling inquiries and requests with professionalism.

You will stay informed of promotions, manage rate structures, ensure accurate room status, and input data for efficient service delivery.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• • Process and confirm guest room reservations made by clients on the phone, letter or fax
• • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• • Show complete product knowledge, understand rate structure and apply rate management
• • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• • Promote and maintain good public relations and endeavors to maximize business
• • Maintain an accurate room status at all times
• • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified