Reservations Agent - Emirati Talent

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Khalidiya Palace Rayhaan by Rotana in Abu Dhabi is seeking a passionate Reservations Agent who delivers exceptional service and supports guests with creative hospitality solutions. You will process and confirm reservations, input data into the system, handle inquiries, stay updated on promotions, apply rate structures and upsell when possible.

You will also maintain accurate room status and filing, answer calls, and coordinate visa requests as needed.

Qualifications

• Diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations or front desk is preferred.
• Strong written and oral English communication skills.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input all reservations into the computer and record all pertinent information.
• Respond to inquiries, complaints and requests regarding reservations.
• Keep up to date with hotel promotions and apply rate structures.
• Maintain an accurate room status and filing system.
• Promote good public relations and upsell when opportunities arise.
• Organize visa requests for hotel guests as required.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Teamwork

Education

Diploma / degree in Hospitality

Tools

Reservation software

MS Office

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus