Reservations Agent - Emirati

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

Khalidiya Palace Rayhaan by Rotana is seeking a Reservations Agent to manage guest room reservations, ensure accurate input, and communicate effectively to provide outstanding service.

The successful candidate will have a hospitality qualification, strong English skills, and a proactive attitude to maintain guest satisfaction and support hotel revenue goals.

Qualifications

• Diploma or degree in hospitality required.
• Excellent written and spoken English.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input reservations into the system and respond to inquiries and requests.
• Be up to date with hotel promotions and follow procedures for reservations, rates and facilities.
• Understand rate structures and apply rate management.
• Maintain filing systems and prepare reports for Reservations Manager.
• Promote good public relations to maximise business.
• Maintain accurate room status and handle calls and emails.

Skills

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus