Reservations Agent

Rose Rayhaan by Rotana; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Rose Rayhaan by Rotana in Dubai seeks a passionate Reservations Agent who delivers exceptional guest service. You will process and confirm reservations by phone, letter or fax, input details into the system, and respond to inquiries and requests with accuracy.

You will stay informed about promotions, apply rate structures, support visa arrangements, upsell where opportunities arise, and maintain strong relationships with guests and colleagues to maximize business.

Qualifications

• Diploma or degree in hospitality.
• Proficient computer literacy.
• Strong written and spoken English.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input reservations into the system and handle inquiries and requests.
• Stay up to date with hotel promotions and rate structures, and apply rate management.
• Maintain accurate room status and input guest details.
• Upsell where opportunities arise and organize visa requests per hotel policy.
• Promote good public relations to maximize business.

Skills

Customer service

Communication

English proficiency

Education

Hospitality diploma/degree

Tools

Computer literacy

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus