Reservations Manager

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 180,000 - 240,000; Full time

Job summary

Fujairah Rotana Resort & Spa in Fujairah, United Arab Emirates, is seeking a reservations manager to lead the Reservations Department and uphold Rotana's guest‑first service standards. You will manage room and group bookings, maintain accurate profiles in Opera, and promote a professional image to our guests.

The ideal candidate has a hospitality degree, at least two years in hotel reservations, excellent English, and strong communication skills.

Qualifications

• You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Responsibilities

• Provide prompt, caring assistance to customers and anticipate needs.
• Manage room and group reservations procedures.
• Operate Opera PMS, maintain guest profiles.
• Understand rate structures and apply rate management.
• Maintain administration procedures to hotel and company standards.
• Contribute to sales activities and maximize opportunities.
• Answer incoming calls per Rotana standards and input fax information accurately within 24 hours.

Skills

Understanding Hotel Operations

Teamwork

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Customer Focus

Adaptability

Effective Communication

Drive for Results

Education

Bachelor's degree in Hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as-

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours

Skills

Education, Qualifications & Experiences

You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results