Guest Service Agent - Emirati Talent

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Maha Arjaan by Rotana in Abu Dhabi is seeking a Guest Service Agent to deliver professional, customer-focused service that makes each stay memorable. You will welcome guests, check them in/out, and address day-to-day facilities issues with a proactive, team-oriented attitude.

The ideal candidate has a hospitality degree, strong English communication skills, and the ability to thrive under pressure in a multi-cultural hotel environment. Opera knowledge is an advantage.

Qualifications

• Degree in hospitality required.
• Excellent written and verbal English communication.
• Knowledge of Opera hotel system is an advantage.

Responsibilities

• Provide professional, friendly guest service at all times.
• Check in guests following SOPs and warmly welcome them.
• Handle check-out in accordance with standards and procedures.
• Assist with room sales for walk-ins and address facilities issues.

Skills

Customer focus

Teamwork

Adaptability

Problem solving

English proficiency

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Al Maha Arjaan by Rotana Abu Dhabi.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork