Assistant Reservations Manager

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Al Maha Arjaan by Rotana in Abu Dhabi seeks an Assistant Reservations Manager delivering outstanding guest service and professional image, with clear communication on all reservation matters to ensure smooth delivery. Responsibilities include maintaining admin standards, coordinating group reservations, upselling, applying credit policies, supporting sales activities and confirming all requests within 24 hours.

Knowledge of Opera is highly recommended.

Qualifications

• Degree in hospitality field; excellent written and verbal English; strong interpersonal and negotiation skills; computer literacy; Opera knowledge recommended.

Responsibilities

• Ensure all administration procedures are maintained to hotel and company standards.
• Maintain during the reservation process of groups a close relationship with group leaders and coordinate and finalize all requirements with them.
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times.
• Understand the hotel credit policy and ensure it is applied while making group reservations.
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities.
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported.
• Ensure all reservations and requests are confirmed within 24 hours.

Skills

Understanding Hotel Operations

Teamwork

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Effective Communication

Adaptability

Customer Focus

Driving for Results

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Al Maha Arjaan by Rotana Abu Dhabi.

As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-

• Ensure all administration procedures are maintained to hotel and company standards


• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them


• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times


• Understand the hotel credit policy and ensure it is applied while making group reservations


• Positively contribute to all the sales activities within the hotel and maximize sales opportunities


• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported


• Ensure all reservations and requests are confirmed within 24 hours

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.

Knowledge & Competencies

• Understanding Hotel Operations


• Teamwork


• Planning for Business


• Supervising People


• Understanding Differences


• Supervising Operations


• Effective Communication


• Adaptability


• Customer Focus


• Driving for Results

Requirements