Reservations Agent

Al Zorah Beach Resort; Ajman Emirate; Sur place; AED 89 000 - 167 000; Plein temps

Avantages offerts par ce poste

Tax-free salary & service charge

Medical insurance

Annual leave

Flight benefits

End-of-service gratuity

Complimentary accommodation

Employee meals

Career development opportunities

Résumé du poste

Al Zorah Beach Resort in Ajman, United Arab Emirates is seeking a Reservations professional to manage inquiries, explain room categories and rates, and convert enquiries into bookings with upselling. Strong English communication, attention to detail and familiarity with Opera PMS are essential.

You will coordinate with Front Office and other departments, maintain guest profiles, handle cancellations, and support revenue goals while delivering personalised service to luxury guests.

Qualifications

• Minimum 1 year of experience in Reservations within a hotel or resort, preferably in luxury hospitality.
• Diploma or degree in Hospitality Management or a related field is preferred.
• Working knowledge of Opera PMS or a comparable hotel property management system.
• Good understanding of room categories, rate plans, reservation procedures and booking policies.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Strong attention to detail and accuracy when handling reservations and guest information.
• Good working knowledge of Microsoft Office, including Excel and Outlook.
• Ability to manage multiple enquiries, prioritise tasks and meet response deadlines.
• Confidence in explaining hotel offerings and identifying suitable upselling opportunities.
• Flexibility to work shifts, weekends and public holidays.

Responsabilités

• Handle individual and group reservation enquiries through telephone, email and other approved communication channels.
• Provide accurate information on room categories, rates, packages, availability and resort facilities.
• Convert enquiries into confirmed bookings through attentive communication and appropriate upselling.
• Create, modify and cancel reservations accurately in Opera PMS, following established procedures.
• Verify booking details, payment arrangements, special requests and reservation confirmations.
• Maintain accurate guest profiles, preferences and booking information.
• Process cancellations, amendments and no-show reservations in accordance with hotel policies.
• Coordinate with Front Office, Sales and other departments regarding guest requirements and booking arrangements.
• Communicate with travel agents, corporate clients and other booking partners professionally.
• Monitor assigned reservation requests and follow up on pending enquiries within established timelines.
• Assist with daily reservation reports, booking records and administrative tasks.
• Follow approved rate structures, inventory controls and reservation procedures to maintain booking accuracy.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Upselling

Formation

Diploma or degree in Hospitality Management

Outils

Opera PMS

Microsoft Office (Excel, Outlook)

Description du poste

Location: Al Zorah Beach Resort, Ajman, United Arab Emirates

About Us

Set within a rare natural paradise just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons.

As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in 2028.

From sunrise swims to serene spa moments, our resort embodies understated elegance, thoughtful care and a deep connection to its natural surroundings.

Our Ideal Candidate

A strong understanding of hotel reservations, excellent communication skills and a genuine appreciation for personalised service are essential for this role.

The ideal candidate is confident in handling guest enquiries, explaining room categories and rates, and guiding guests through the booking process with clarity and care. You work accurately with reservation details, recognise opportunities to enhance each stay and understand the importance of timely follow-up.

With an organised approach and sound attention to detail, you contribute to a smooth reservation experience while supporting the resort's commercial objectives.

Key Responsibilities

• Handle individual and group reservation enquiries through telephone, email and other approved communication channels.
• Provide accurate information on room categories, rates, packages, availability and resort facilities.
• Convert enquiries into confirmed bookings through attentive communication and appropriate upselling.
• Create, modify and cancel reservations accurately in Opera PMS, following established procedures.
• Verify booking details, payment arrangements, special requests and reservation confirmations.
• Maintain accurate guest profiles, preferences and booking information.
• Process cancellations, amendments and no-show reservations in accordance with hotel policies.
• Coordinate with Front Office, Sales and other departments regarding guest requirements and booking arrangements.
• Communicate with travel agents, corporate clients and other booking partners professionally.
• Monitor assigned reservation requests and follow up on pending enquiries within established timelines.
• Assist with daily reservation reports, booking records and administrative tasks.
• Follow approved rate structures, inventory controls and reservation procedures to maintain booking accuracy.

Qualifications & Experience

• Minimum 1 year of experience in Reservations within a hotel or resort, preferably in luxury hospitality.
• Diploma or degree in Hospitality Management or a related field is preferred.
• Working knowledge of Opera PMS or a comparable hotel property management system.
• Good understanding of room categories, rate plans, reservation procedures and booking policies.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Strong attention to detail and accuracy when handling reservations and guest information.
• Good working knowledge of Microsoft Office, including Excel and Outlook.
• Ability to manage multiple enquiries, prioritise tasks and meet response deadlines.
• Confidence in explaining hotel offerings and identifying suitable upselling opportunities.
• Flexibility to work shifts, weekends and public holidays.

What We Offer

• The opportunity to contribute to the guest journey of a distinctive luxury beachfront resort.
• An exciting journey towards the opening of Four Seasons Resort Ajman at Al Zorah.
• Competitive tax-free salary and service charge.
• Medical insurance, annual leave, flight benefits and end-of-service gratuity.
• Complimentary accommodation, transportation and employee meals.
• Learning, development and career growth opportunities.
• A collaborative environment where genuine hospitality and individual contributions are valued.