Reservation Agent

applydubaijob.com; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Suiteable Holiday Homes is seeking a detail-oriented Reservation Agent to join its hospitality team in Dubai. You will manage guest bookings, respond to inquiries, maintain availability, and coordinate with internal teams to deliver seamless guest experiences.

The role requires hands-on experience with Airbnb, Booking.com, Expedia and other OTA platforms, plus familiarity with property management systems. Strong English communication, coordination and customer service skills are essential.

Qualifications

• Hands-on experience with Airbnb, Booking.com, Expedia and other OTA platforms.
• Familiarity with property management systems (PMS).
• Strong English communication and customer service skills.
• Understanding of holiday homes reservation procedures.

Responsibilities

• Manage bookings, inquiries, modifications, and cancellations via OTA platforms.
• Respond to guest inquiries by phone, email, and WhatsApp with professionalism.
• Monitor property availability and pricing updates to optimize occupancy.
• Coordinate with operations for smooth check-ins and check-outs.
• Maintain accurate booking records in the PMS and ensure data consistency.
• Communicate reservation details clearly to all relevant departments.
• Contribute to positive guest experiences through proactive service.

Skills

Airbnb platforms

Booking.com

Expedia

PMS experience

English proficiency

Customer service

Tools

Airbnb

Booking.com

Expedia

Hostaway

Property Management System

Job description

Reservation Agent

Company: Suiteable Holiday Homes

Location: Dubai, United Arab Emirates

Employment Type: Full-Time

Salary: AED 4,000 – AED 6,000 per month (Estimated)

Experience Required: Previous experience in holiday homes reservations or short-term rental operations.

Job Summary

Suiteable Holiday Homes is seeking a detail-oriented Reservation Agent to join its hospitality team. The successful candidate will manage guest bookings, handle reservation inquiries, maintain property availability, and coordinate with internal teams to deliver seamless guest experiences. Applicants with experience using online travel agency platforms and property management systems are encouraged to apply.

Key Responsibilities

• Manage bookings, inquiries, modifications, and cancellations through Airbnb, Booking.com, Expedia, and other online travel agency platforms.
• Respond to guest inquiries via telephone, email, and WhatsApp, providing timely and professional assistance.
• Monitor reservation details, property availability, and pricing updates.
• Coordinate with operations teams to facilitate smooth guest check-ins and check-outs.
• Maintain accurate booking records using property management systems.
• Ensure reservation information is updated and communicated effectively to relevant departments.
• Support efficient booking management and contribute to positive guest experiences.

Candidate Requirements

• Educational Credentials: Not specified in the original advertisement.
• Work Experience: Previous experience in holiday homes reservations or short-term rental operations.
• Technical & Software Skills: Hands-on experience with Airbnb, Booking.com, and other OTA platforms. Familiarity with property management systems is required, while knowledge of Hostaway is an advantage.
• Core Competencies: Excellent communication, coordination, organizational, and customer service skills.
• Language Proficiency: Good command of English.
• Industry Knowledge: Understanding of holiday home reservation procedures, guest communication, booking management, and online travel agency operations.