Remote Strategic CSM for Enterprise Clients

Jobgether; Remote; AED 120,000 - 200,000; Full time

Job summary

A recruitment solutions provider is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients across the EMEA region. The role involves developing strategic relationships, driving product adoption, and collaborating with cross-functional teams. Requirements include at least five years in B2B SaaS customer success, strong communication skills, and detail-oriented CRM management. This position offers remote work and various benefits including unlimited PTO and educational support.

Benefits

Unlimited PTO policy

10-year stock options exercise window

Fully paid family leave

Generous budget for equipment

$100/month education budget

Private medical insurance

Qualifications

• At least five years of customer success experience.
• Proficiency with enterprise customers and complex products.
• Strong communication skills for diverse stakeholders.

Responsibilities

• Develop and maintain strategic relationships with enterprise customers.
• Drive product adoption and ensure customer health through engagement.
• Collaborate with cross-functional partners for cohesive outcomes.

Skills

Customer success in B2B SaaS

Handling complex products

Strong communication skills

Collaboration with cross-functional teams

Detail-oriented

Tools

CRM software

Job description

A recruitment solutions provider is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients across the EMEA region. The role involves developing strategic relationships, driving product adoption, and collaborating with cross-functional teams. Requirements include at least five years in B2B SaaS customer success, strong communication skills, and detail-oriented CRM management. This position offers remote work and various benefits including unlimited PTO and educational support.