Remote iGaming Operations & Client Success Manager

Remotedxb; Dubai; On-site; AED 216,000 - 360,000; Full time

Benefits offered by this job

Sports and medical benefits

Paid parental leave and childcare

Remote-first culture with coworking/IT

20+ vacation days

Learning programs

Job summary

Remotedxb is expanding its team in the UAE to manage a dedicated iGaming client portfolio. You will own day-to-day communications, coordinate cross-functional delivery, and monitor SLAs to protect long-term client relationships.

The role requires strong English, plus Ukrainian or Russian language skills, and hands-on use of Jira, Confluence, and Miro. A remote-first culture supports flexible collaboration across teams.

Qualifications

• 2-3 years in account management or project delivery.
• At least 1 year directly in iGaming.
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools like Jira, Confluence, and Miro.
• Fundamental understanding of web services, APIs, and technical integrations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.

Responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues.
• Build trust with key client stakeholders to ensure long-term retention.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams.
• Track client SLAs and monitor key performance metrics.
• Document operational processes and track product feature requests.
• Spot friction in the client lifecycle and propose automation or workflow improvements.
• Manage contract renewals and ensure delivery against agreed contractual terms.

Skills

Account management

Project delivery

English proficiency

Ukrainian or Russian

Jira

Confluence

Miro

MS Excel

PowerPoint

CRM platforms

BI reporting tools

Tools

Jira

Confluence

Miro

MS Excel

PowerPoint

CRM platforms

BI reporting tools

Job description

Remotedxb is expanding its team in the UAE to manage a dedicated iGaming client portfolio. You will own day-to-day communications, coordinate cross-functional delivery, and monitor SLAs to protect long-term client relationships.

The role requires strong English, plus Ukrainian or Russian language skills, and hands-on use of Jira, Confluence, and Miro. A remote-first culture supports flexible collaboration across teams.