Remote Entry-Level Customer Support Specialist

Tanqeeb; Abu Dhabi; Remote; AED 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Flexible scheduling for qualifying_pos

Job summary

Tanqeeb is hiring a Remote Customer Support Agent to assist customers with questions, orders, and routine service requests from a fully remote setup. No previous professional experience is required; on-the-job training will be provided to help you learn systems, scripts, and processes.

You will handle email, chat, and phone inquiries, document interactions, and escalate complex issues as needed while maintaining a courteous and professional demeanor at all times.

Qualifications

• High school diploma or equivalent required; willingness to learn.
• Strong written and verbal communication skills in English.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer questions professionally and courteously.
• Assist with routine product, service, order, and account inquiries.
• Provide accurate information using approved resources.
• Handle tickets and case notes with clear documentation.
• Route complex inquiries to appropriate departments.
• Maintain a positive customer experience and follow procedures.
• Collaborate with team and meet scheduled work hours.

Skills

Customer service

Communication

Typing proficiency

Remote work

Team collaboration

Problem solving

Data entry

Attention to detail

Time management

Independent work

Education

High school diploma or equivalent

Tools

CRM/ticketing systems

Microsoft Office/Google Workspace

Job description

Tanqeeb is hiring a Remote Customer Support Agent to assist customers with questions, orders, and routine service requests from a fully remote setup. No previous professional experience is required; on-the-job training will be provided to help you learn systems, scripts, and processes.

You will handle email, chat, and phone inquiries, document interactions, and escalate complex issues as needed while maintaining a courteous and professional demeanor at all times.