Relationship Manager - Commercial Liabilities

RAKBANK; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

RAKBANK is seeking a seasoned professional for its Elite Business Banking division in Abu Dhabi. The role focuses on acquiring and onboarding new clients, managing a diverse portfolio, and driving revenue through cross-selling a full range of business banking products and services.

You will ensure compliant onboarding, contribute to financial targets, and continuously seek improvements in service delivery and client satisfaction for high-value relationships.

Qualifications

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.

Responsibilities

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Cross-sell opportunities by promoting the full range of business banking products and services.
• Meet financial targets and contribute to the Elite Business Banking division’s performance.
• Ensure all client interactions and transactions comply with bank policies and regulatory guidelines.
• Gather market feedback to inform product development and improve service delivery and client satisfaction.
• Manage and grow a portfolio of Business Banking clients, retaining high-value relationships.

Job description

Job Description:

Job Description

What You’ll Be Doing:

Client Acquisition And Onboarding

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

Cross-Selling And Product Promotion

• Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
• Maintain comprehensive knowledge of Rakbanks products and services to effectively meet client needs and drive business growth.

Financial Performance

• Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
• Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance And Risk Management

• Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

Market Feedback And Innovation

• Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

Portfolio Management

• Manage and grow a portfolio of Business Banking, providing personalized banking solutions to meet their unique needs.
• Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

Client Service And Support

• Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

What We’re Looking For

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.