Relationship Manager - Chinese Segment

RAKBANK; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

RAKBANK is seeking a senior relationship manager with Mandarin proficiency to lead HNWI client engagements in the Dubai market. You will manage cross-border and cross-sell opportunities while ensuring compliance and service excellence for business banking clients.

The role requires over 10 years in branch banking or relationship management and deep knowledge of client needs in the high-net-worth segment. The position focuses on growth, risk control, and delivering premium financial solutions

Qualifications

• Experience in managing high net worth client relationships and delivering tailored financial solutions.
• Proven ability to drive cross-sell opportunities and achieve targets.
• Strong knowledge of regulatory and compliance requirements in banking.

Responsibilities

• Identify, market and book new liability/transactions accounts for business clients.
• Collaborate with internal units to maximize cross-sell opportunities.
• Meet financial targets while ensuring compliance with bank guidelines.
• Manage and grow a portfolio of Business Liability customers with focus on low-cost transactions.
• Provide excellent service and coordinate with service/back-office teams to meet client expectations.
• Onboard clients in line with internal and regulatory requirements and translate market feedback into product insights.

Skills

HNWI Relationship Management

Sales & Cross-Sell

Client Servicing

Regulatory Compliance

Education

Bachelor's degree in Finance/Business

Job description

Job Description:

What You’ll Be Doing:

• To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.
• To work closely with other units in order to maximize cross sell opportunities.
• To meet the financial targets.
• To ensure that clients conform to the Bank’s compliance criteria.
• To ensure that processes/controls are adhered as per the Bank’s guidelines.
• Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.
• Grow the business by adding new business customers.
• Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.
• Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.
• Interaction
• To comply with both internal and regulatory requirements while on boarding clients
• To provide and translate market feedback into product development and formulate innovative customer offerings.

What We’re Looking For:

• Mandarin Speaking required
• Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
• In‑depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.

HNWI Relationship Management skills and good working knowledge of RAKBANK products