Relationship Manager - Chinese Segment

Rakbank; United Arab Emirates; On-site; AED 300,000 - 520,000; Full time

Job summary

Rakbank is seeking a senior professional to identify and book new liability/transaction accounts while growing a high-value client portfolio in the UAE.

You will collaborate across units to maximize cross-sell opportunities, ensure regulatory compliance, and meet financial targets.

Fluent Mandarin and deep knowledge of the local market are essential to guide the team and maintain profitable relationships.

Qualifications

• Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service.
• Mandarin speaking required with strong client-facing skills.
• Deep knowledge of target market and ability to develop profitable relationships.

Responsibilities

• Identify, market and book new liability/transaction business accounts.
• Work with other units to maximize cross-sell opportunities.
• Meet financial targets.
• Ensure that clients conform to the Bank’s compliance criteria.
• Ensure processes and controls adhere to guidelines.
• Manage and grow a portfolio of Business Liability customers.
• Grow the business by adding new business customers.
• Coordinate with service/back-office teams to meet client expectations.
• Resolve SAS and Correspondent Bank queries in a timely manner.
• Coordinate with peers and support staff for onboarding.
• Provide market feedback to product development and formulate innovative offerings.

Skills

Mandarin Speaking

Relationship Management

Job description

What You’ll Be Doing:

To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.

To work closely with other units in order to maximize cross sell opportunities.

To meet the financial targets.

To ensure that clients conform to the Bank’s compliance criteria.

To ensure that processes/controls are adhered as per the Bank’s guidelines.

Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.

Grow the business by adding new business customers.

Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.

Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.

Interaction

Ensure that coordination with peers and support staff is effective.

To comply with both internal and regulatory requirements while on boarding clients

To provide and translate market feedback into product development and formulate innovative customer offerings.

What We’re Looking For

• Mandarin Speaking required
• Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
• In-depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.

HNWI Relationship Management skills and good working knowledge of RAKBANK products