Relationship Manager - Commercial Liabilities

Rakbank; United Arab Emirates; On-site; AED 279,000 - 670,000; Full time

Job summary

Rakbank in the United Arab Emirates seeks a seasoned banking professional to drive client acquisition and onboarding for the Business Banking commercial segment and high-net-worth individuals. This role focuses on ensuring robust portfolio growth and seamless client experiences.

You will collaborate across units to promote Rakbank's products, manage risk, and meet targets while delivering exceptional service in a compliant manner.

Qualifications

• Bachelor’s degree or equivalent required.
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service.
• Strong understanding of HNWI relationships and banking products.
• Ability to identify and maximize cross-sell opportunities and meet targets.

Responsibilities

• Identify, market, and onboard new clients within Business Banking and HNIs to drive portfolio growth.
• Ensure seamless onboarding while complying with regulations.
• Collaborate with other units to promote the full suite of business banking products.
• Maintain up-to-date knowledge of Rakbank products and services to meet client needs.

Skills

Client Acquisition

Onboarding

Relationship Management

Cross-Selling

Regulatory Compliance

Education

Bachelor’s Degree or equivalent

MBA preferred

Job description

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

Job Description

JOB DESCRIPTION

What You’ll Be Doing

Client Acquisition And Onboarding

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

Cross-Selling And Product Promotion

• Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
• Maintain comprehensive knowledge of Rakbank's products and services to effectively meet client needs and drive business growth.

Financial Performance

• Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
• Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance And Risk Management

• Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

Market Feedback And Innovation

• Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

Portfolio Management

• Manage and grow a portfolio of Business Banking, providing personalized banking solutions to meet their unique needs.
• Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

Client Service And Support

• Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

What We’re Looking For

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.