Virtual Relationship Manager

Rakbank; United Arab Emirates; On-site; AED 150,000 - 210,000; Full time

Job summary

Rakbank in the United Arab Emirates is seeking a Relationship Manager to oversee a portfolio of banking customers. The role focuses on achieving sales and service targets within risk guidelines, reviewing portfolios for new opportunities, and delivering excellent client service in line with bank processes.

The position requires a Bachelor's degree and at least 2 years of banking/financial services experience with a focus on relationship management.

Qualifications

• Bachelor's degree required.
• Minimum 2 years’ experience in banking or financial services, with focus on relationship management.

Responsibilities

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities/cross-sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring service aligns with expectations and terms.
• Provide excellent customer service to internal and external customers within established procedures.

Skills

Oral and Written Communication

Sales Acumen

Relationship Management

Banking process and knowledge

Education

Bachelor's degree

Job description

Job Description

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
• Manging the portfolio allocated in a timely manner to avoid delay or complaint.
• To ensure the client communication and query resolution is aligned with the internal process and TAT.
• Work closely on the client requests/query error free (Mission Zero)

What You’ll Be Doing

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
• Manging the portfolio allocated in a timely manner to avoid delay or complaint.
• To ensure the client communication and query resolution is aligned with the internal process and TAT.
• Work closely on the client requests/query error free (Mission Zero)

What We’re Looking For

Minimum Qualification : Bachelor's degree.

Minimum Experience: Minimum of 02 years’ experience in banking or financial services, with a focus on relationship management.

Competencies

• Oral and Written Communication
• Sales Acumen
• Relationship Management
• Banking process and knowledge