Relationship Operations Associate – Banking Support

ADIB; Dubai; Presencial; AED 56 000 - 100 000; Tempo integral

Resumo da oferta

Abu Dhabi Islamic Bank (ADIB) is seeking an Associate Relationship Officer in Dubai to provide end-to-end operational and service support to the coverage team within Community Banking. You will handle account opening, maintenance, and service requests for portfolio clients while ensuring accuracy, compliance, and timely execution of requests.

The role requires basic banking product knowledge, strong attention to detail, and excellent coordination.

Qualificações

• Attention to detail and quality control mindset.
• Strong coordination and follow-up skills.
• Customer focused and solution-oriented approach.
• Efficient and effective computer & MS Office skills (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment.
• Awareness of AML & Compliance related matters (training will be provided).
• Very good time management, planning, organizing and meeting deadlines.

Responsabilidades

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Conhecimentos

Attention to detail

Coordination & follow-up

Customer-focused

Time management

Teamwork

AML & Compliance awareness

MS Office proficiency

Formação académica

Banking internship or administrative internship

Ferramentas

MS Office

Descrição da oferta de emprego

Abu Dhabi Islamic Bank (ADIB) is seeking an Associate Relationship Officer in Dubai to provide end-to-end operational and service support to the coverage team within Community Banking. You will handle account opening, maintenance, and service requests for portfolio clients while ensuring accuracy, compliance, and timely execution of requests.

The role requires basic banking product knowledge, strong attention to detail, and excellent coordination.