Associate Relationship Officer

ADIB; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking an Associate Relationship Officer in Dubai to provide end-to-end operational and service support to the coverage team within Community Banking. You will handle account opening, maintenance, and service requests for portfolio clients while ensuring accuracy, compliance, and timely execution of requests.

The role requires basic banking product knowledge, strong attention to detail, and excellent coordination.

Qualifications

• Attention to detail and quality control mindset.
• Strong coordination and follow-up skills.
• Customer focused and solution-oriented approach.
• Efficient and effective computer & MS Office skills (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment.
• Awareness of AML & Compliance related matters (training will be provided).
• Very good time management, planning, organizing and meeting deadlines.

Responsibilities

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Skills

Attention to detail

Coordination & follow-up

Customer-focused

Time management

Teamwork

AML & Compliance awareness

MS Office proficiency

Education

Banking internship or administrative internship

Tools

MS Office

Job description

Job Title: Associate Relationship Officer

Job Location: Dubai, United Arab Emirates

Date Posted: 21 October 2026

Job Reference/ID: 4693

Job Description / Role:

Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.

Key Responsibilities:

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.


• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.


• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.


• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.


• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.


• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.


• Assist in complaint follow-up and resolution tracking.


• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.


• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.


• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Experience Required:

• Intern in customer service or administrative role (Preferably in banking)

Education Qualifications:

Skills Required:

• Basic knowledge of banking products and services.


• Attention to detail and quality control mindset.


• Strong coordination and follow-up skills.


• Customer focused and solution-oriented approach.


• Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).


• Ability to work effectively in a team environment.


• Awareness of AML & Compliance related matters (training will be provided).


• Very good time Management, Planning, Organizing accomplishing tasks against deadlines

Employment / Job Type: Full Time

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: Community Banking

Closing Date: 22 November 2026