Customer Relationship Officer Buffer

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 72,000 - 120,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Customer Relationship Officer to manage deposit and finance account inquiries, ensure KYC/compliance, and deliver quality service while promoting the bank’s warm image.

You will lead service delivery, handle account documentation, support budgeted targets, and coordinate staff training and appraisals, contributing to continuous improvement and adherence to UAE banking regulations.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good Knowledge of UAE banking practices, regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Responsibilities

• Manage deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination. Management of subordinates, planning their training and appraisal.
• Perform other task specified by Management.

Skills

Retail banking knowledge

Credit & operations policies

UAE banking regulations

Central Bank of UAE regulations

Competitive landscape awareness

Service standards

Training skills

Sales skills

Management information (MI)

Computer skills

Job description

Job Description

Role : Customer Relationship Officer Buffer Location : AUH Central Region

Role Purpose

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Key Accountabilities of the role

• Deposit account documentation. Handle inquiries related to deposit accounts. Openingand closing of deposit accounts, ensure propercompletion of forms, observe KYC policies and CBinstructions.
• Finance account documentation. Handle inquiries related to finance and covered cards,proper maintenance of customer files, prepare financeapplications and obtain necessary approvals, input ofdata in the system, ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination. Management of subordinates, planning their training and appraisal.
• Perform other task specified by Management.

Results Required

• Achieving Monthly Budget - Provide support to CRM toprepare comments for budget variance on theachievement of branch sales of financial producttargets.
• Continuous Improvement – Assist CRM to Recommendworkflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments - Provide support toCRM in preparing detailed responses to internal auditand ICD comments relating to financial products andfinancial customer services.
• Compliance of policies & procedures – Comply andperform Key operational controls as required in ADIB’spolices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role

• 1. Broad knowledge of ADIB’s Retail Banking financial products & services
• 2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• 3. Good Knowledge of UAE banking practices, regulations & risks
• 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• 5. General awareness of competitors in the local market
• 6. Fair knowledge of service standards
• 7. Training skills
• 8. Sales skills
• 9. Management Information skills
• 10. Computer skills