Relationship Operations Associate - Banking Services

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai is seeking an Associate Relationship Officer to provide end-to-end operational and service support to the coverage team within Community Banking. You will manage account opening, maintenance, and service requests for the portfolio while upholding high service standards and regulatory compliance.

The role requires a Bachelor’s degree, junior banking/administrative experience, strong MS Office skills, and a proactive, client-focused approach.

Qualifications

• Bachelor’s degree is required.
• Intern in customer service or administrative role (banking preferred).
• Efficient MS Office (Word, Excel, PowerPoint) skills.
• Ability to work well in a team and manage tasks against deadlines.
• Awareness of AML & Compliance matters (training will be provided).

Responsibilities

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation for completeness, accuracy, and regulatory compliance.
• Coordinate with Operations, Compliance, Legal, Risk, etc. to ensure timely client requests.
• Support KYC/ODD updates and client profile maintenance; assist in handling complaints.

Skills

Banking products knowledge

Attention to detail

Coordination

Customer focused

Education

Bachelor’s degree

Tools

MS Office

Job description

Abu Dhabi Islamic Bank in Dubai is seeking an Associate Relationship Officer to provide end-to-end operational and service support to the coverage team within Community Banking. You will manage account opening, maintenance, and service requests for the portfolio while upholding high service standards and regulatory compliance.

The role requires a Bachelor’s degree, junior banking/administrative experience, strong MS Office skills, and a proactive, client-focused approach.