Registration Coordinator- Male (for UAE Nationals only)

Ajman University; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Ajman University invites applications for a Registrar support role handling student inquiries via Kayako and assisting with registration-related tasks. You will verify records, manage e-requests, and keep student information current in Banner.

The role requires attention to detail, strong communication, and the ability to work with diverse staff and students. Office-based position in the UAE with potential after-hours support during peak times or urgent matters.

Qualifications

• Bachelor’s degree in IT or related field.
• Minimum of two years of experience directly related to the duties and responsibilities specified is required.

Responsibilities

• Manage and reply daily to inquiries via Kayako for back-office and registration matters.
• Assist in student registration/e-request processes and ensure smooth execution.
• Verify and update student records, including passport data, for official documents.
• Update students’ contact information upon request.
• Process student e-requests like registration suspension, re-enrollment, incomplete grade handling, grade appeals, course drops, and clearance; reflect changes in Banner system.
• Manage status change requests, including reactivating inactive students or reversing prior changes.
• Perform other duties as assigned by the line manager.

Skills

Strong organizational skills

Excellent verbal and written comms

Multitasking & prioritization

Proficient in software applications

Records maintenance

MS Office proficiency

Interpersonal skills

Education

Bachelor's degree in IT or related field

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and reply daily to incoming and correspondence, including handling all inquiries and requests submitted through the \"Kayako\" platform related to back-office and registration matters, and direct incoming phone calls courteously and efficiently.


• Assist in the student registration/e-request process and ensure smooth execution of registration-related activities.


• Verify and update student records, especially passport-related data, to maintain accuracy in official documents.


• Update students' contact information upon request to support effective communication.


• Process a variety of student e-requests - such as registration suspension, re-enrollment, incomplete grade (first step), grade appeal (first step), course drop, and clearance - ensuring timely reflection of changes in the Banner system.


• Manage status change requests, such as reactivating inactive students or reversing prior status changes.


• Perform other duties as assigned by the line manager.

QUALIFICATION & EXPERIENCE:

• A bachelor's degree in IT or any related field.


• A minimum of two years of experience directly related to the duties and responsibilities specified is required

KNOWLEDGE & SKILLS:

• Strong organizational skills and keen attention to detail.


• Excellent verbal and written communication skills.


• Ability to manage multiple tasks and prioritize responsibilities effectively.


• Proficient in using relevant software applications and database systems.


• Records maintenance skills.


• Very good skills in Microsoft package.


• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.


• No or very limited physical effort required.


• No or very limited exposure to physical risk.


• The position may occasionally require working outside normal business hours, including weekends, holidays, or during urgent situations (i.e., \"on-call\" responsibilities).

SUPERVISION:

• Reports to: Senior Associate Registrar


• Subordinates: N/A